**Experienced Customer Success Manager – SaaS Platform Growth and Adoption**

**Join arenaflex, a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products, as we continue to revolutionize the rental experience for both apartment renters and managers.** **About arenaflex** arenaflex started with a mission to solve problems faced by the founders themselves. One of those problems was that the process for renting an apartment hadn't evolved at the same pace as technology. Our intelligent front office platform provides the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards. In October 2022, arenaflex was strategically acquired by RealPage Inc, helping solidify and strengthen the already impressive roadmap of new products and enhancements as well as our commitment to continue to provide best-in-class customer service. **Our Values** To be successful and recognized at arenaflex, you should naturally encompass our S.T.A.R. values: - **S** - Strengthen our communities by fostering strong relationships with our customers and partners. - **T** - Tackle difficult problems head-on, always seeking innovative solutions to drive growth and adoption. - **A** - Adapt to change, embracing new technologies and processes that enhance our products and services. - **R** - Raise the bar, striving for excellence in everything we do, from customer satisfaction to operational efficiency. **The Role** As an Experienced Customer Success Manager at arenaflex, you will be a key member of our Customer Success team, partnering with our customers to build positive relationships, drive long-term value and adoption, and advocate for their needs internally. This role is crucial as you will be a contributor to the voice of the customer, bringing invaluable feedback to our internal teams to help us grow and scale with our customers. **Key Responsibilities** - Serve as the main point of contact for customers, acting as the shepherd to the appropriate process or persons as needed to resolve requests, and/or ensure outcomes. - Proactively connect with customers to provide updates, recommendations for best practices using arenaflex, and success insights as well as areas of opportunity. - Partner cross-departmentally to advocate for customer requests and issues. - Communicate opportunities to expand arenaflex's relationship with existing customers by identifying unit expansion and product attachments that will support their organization. - Partner on the renewal process with customers to propose solutions that meet the customers' needs for their defined milestones for success. **Basic Qualifications** - Prior Customer Success Management experience working in SaaS with customers as they grow. - Experience managing a book of business of medium to large-scale customers. - Experience building trust and developing customer relationships. - Ability to communicate value, leverage data, and influence decision-making. - Excellent listener with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness. - Strong organizational and time management skills to balance many customer relationships and their respective priorities. **30/60/90 Day Expectations** - **30 Days**: Complete onboarding, begin shadowing with fellow Customer Success Managers, and learn the product. - **60 Days**: Have working knowledge of the product, begin performing product demos/calls, and continue to shadow with the team to advance knowledge of our industry. - **90 Days**: Be ready to take on customers and be assigned a book of business to nurture. **Why You'll Love It Here** - You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry-leading products. - You are comfortable taking risks and thinking outside the box. - Being part of a great team with solid infrastructure in place. - You want an opportunity to win, drive change, and be in an environment that will optimize for your success. - You embrace our set of core values - determination, excellence, trust, and community. - Competitive cash and equity compensation. - Medical, dental, and vision coverage for full-time employees. Partial family coverage optional. - Flexible time off & paid holidays. - Parental leave program. - 401k with a match program to help you save for the future. - Learning & Development assistance. **Work Environment and Company Culture** arenaflex is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply! **Important Information** Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join arenaflex. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. arenaflex uses the E-Verify employment verification program. **Apply Now** If you're a motivated and customer-focused individual who is passionate about driving growth and adoption, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job