**Experienced Customer Success Manager – North America-based Clients at blithequark**

Are you a highly motivated and results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Customer Success Manager, where you'll play a critical role in driving adoption and growth for our B2B clients in North America. **About blithequark** blithequark is a fast-growing tech company that's revolutionizing the way small and medium businesses interact with their customers. Our top-rated online platform empowers entrepreneurs worldwide to grow their businesses by providing access to a cutting-edge AI-driven tool. With a product that's one of the world's leading AI customer service solutions, we're committed to creating a frictionless customer experience that sets us apart from the competition. **Why Join blithequark?** At blithequark, we're not just building a product – we're building a community. We're a team of experienced international talents who are passionate about making a meaningful impact on our clients' businesses. By joining us, you'll have the opportunity to: * Work with one of the top products in the customer experience industry * Collaborate with an experienced and international team that shares knowledge and is always looking for new solutions * Enjoy great development opportunities, including company-supported courses and conferences * Choose from a contract form that suits your preferences (B2B or contract of employment) * Enjoy remote-first work with flexible hours * Take advantage of 26 days off guaranteed in a year * Work 100% remotely or book a Regus coworking space in your city * Enjoy individual work tools, including a MacBook Pro, Dell screen, and JBL headphones * Participate in a sport & wellness benefit or its financial equivalent * Access a mental well-being program, including individual therapy sessions and resources for employees * Enjoy free access to one of the most popular e-book/audiobook services * Regularly attend integration events, including company-wide meetings and team events **Responsibilities** As a Customer Success Manager at blithequark, you'll be responsible for: * Building relationships with our top clients in North America * Serving US-based clients with video calls in the PDT zone (9 AM to 5 PM) * Identifying client needs and deploying solutions * Conducting video training and showcasing new features * Driving adoption of our product and encouraging best practices * Identifying opportunities for growth * Overseeing a large book of business * Influencing retention, expansion, and churn rate for your clients * Creating automation and flows within our success software that supports your efforts * Reporting on activities and results * Collecting strategic feedback and sharing it internally * Creating impactful emails and outreach campaigns for your book of business **Requirements** To succeed in this role, you'll need: * Ability to cover the PDT zone (9 AM to 5 PM) from Monday to Friday * English proficiency at C2 level or equivalent * At least 2 years of previous professional experience in a SaaS customer success role * Ability to build mutually beneficial relationships * Great understanding of how to use and teach others to use software * Experience with customer success or sales tools (Gainsight, Totango, ChurnZero, Salesforce, Hubspot) * Good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention) * Good understanding of customer experience tools and the industry **What's Next?** If you're excited about this opportunity, we invite you to apply. Our recruitment process includes: * A video call with a recruiter about the position and the team * A recruitment assignment * Interview with the Hiring Manager and the recruiter * Offer and... fireworks! **Diversity Statement** At blithequark, we're committed to creating a workplace that's inclusive and respectful of all individuals. We believe that diversity is a strength, and we're dedicated to treating all candidates equally, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Our recruitment and selection process is based solely on individual merit and qualifications directly related to professional competence. **Ready to Join the Team?** Apply now and take the first step towards an exciting career at blithequark! Apply Job! Apply for this job