**Experienced Customer Success Manager – Mid-Market and Key Accounts at arenaflex**

As a seasoned Customer Success Manager at arenaflex, you will play a pivotal role in guiding customers through their security and compliance journeys with our specialized solutions. By combining your customer-centric approach with expertise in arenaflex's products and security best practices, you will contribute to the overall success and satisfaction of arenaflex's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. **About arenaflex** arenaflex is a pioneering company in the security and compliance industry, dedicated to securing the internet and protecting consumer data. Our mission is to empower companies to practice better security and prove it with ease. With a kind and talented team, we strive to create a work environment that is inclusive, supportive, and fosters growth and development. arenaflex has a unique culture that values diversity, equity, and inclusion, and we are committed to hiring diverse talent from different backgrounds. **Job Summary** As a Customer Success Manager at arenaflex, you will be responsible for leading all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and identifying upsell opportunities. You will partner with Account Managers to drive renewal and expansion opportunities within your book of business. You will also serve as the voice of the customer within arenaflex, acting as the point of contact for your customers and driving them to specific business outcomes on their timelines. **Key Responsibilities** * Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and identifying upsell opportunities. * Partner with Account Managers to drive renewal and expansion opportunities within your book of business. * Act as the voice of the customer within arenaflex, serving as the point of contact for your customers and driving them to specific business outcomes on their timelines. * Become a product expert on arenaflex and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solution. * Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform. * Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. * Influence arenaflex's strategy and product priorities to drive adoption and retention by being the voice of the customer. * Work cross-functionally to resolve customer business issues and work toward mutual goals. **Requirements** * 3-5 years of experience in Customer Success at a SaaS company. * Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships. * Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries, etc. * Ability to be nimble and agile in an environment where shifting priorities should be expected. * Experience working in the security or compliance industry is preferred. * Possess clear and thoughtful communication skills, with strong critical thinking ability. * Be highly empathetic to customers, with a proven track record of long-term customer retention. * Experience with hitting retention targets and creating happy, healthy customers. * Possess the technical competency to understand arenaflex's software and build great relationships with highly technical customers. * Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. **What You Can Expect as a Member of the arenaflex Team** * Industry-competitive compensation * 100% covered medical, dental, and vision benefits with dependents coverage * 16 weeks fully-paid parental Leave for all new parents * Health & wellness and remote workplace stipends * Family planning benefits through Carrot Fertility * 401(k) matching * Flexible work hours and location * Open PTO policy * 11 paid holidays in the US * Offices in SF, NYC, Dublin, and Sydney **Why Join arenaflex?** * arenaflex is a pioneering company in the security and compliance industry, dedicated to securing the internet and protecting consumer data. * We have a unique culture that values diversity, equity, and inclusion, and we are committed to hiring diverse talent from different backgrounds. * We offer a comprehensive benefits package, including industry-competitive compensation, 100% covered medical, dental, and vision benefits, and 16 weeks fully-paid parental Leave. * We are committed to providing a work environment that is inclusive, supportive, and fosters growth and development. * We are a remote-friendly company, offering flexible work hours and location. **How to Apply** If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to hiring diverse talent from different backgrounds. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. We encourage and welcome people of all backgrounds to apply. Apply for this job