**Experienced Customer Success Manager – German or French – Drive Client Satisfaction and Growth at arenaflex**

At arenaflex, we're revolutionizing the way teams manage digital assets. Our AI-powered digital asset management platform empowers organizations to thrive in a world of proliferating content, touch points, and relationships. As a leader in the industry, we've built a global team of 500+ 'arenaflexies' who are passionate about shaping the future of digital asset management. With a presence in seven offices worldwide, we offer a dynamic environment where you can make a real impact. **Join our talented team and contribute to the success of arenaflex!** We're seeking an experienced Customer Success Manager who is fluent in German or French to join our team. As a Customer Success Manager, you will be the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience. You will work closely with our sales department, solutions, customer support, onboarding consultants, project, and product managers to drive retention, adoption, and create up-sells. **Key Responsibilities:** * Schedule regular calls and face-to-face meetings to learn more about the overall arenaflex experience and points of improvement or issues that the customer is experiencing * Create up-sell opportunities * Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction * Communicate and resolve issues internally together with Support, Onboarding, Product, and Development * Educate customers on new features and improvements through trainings, webinars, and masterclasses **Essential Qualifications:** * Fluent English and German or French Speaker * 2+ years of a customer-facing role (account management, sales, customer success management, etc.) * Demonstrated history of working with clients, increasing client satisfaction, adoption, retention, and advocacy * Ability to develop strong client relationships, manage expectations, and critically problem-solve * Ability to present, communicate, and work effectively with other internal teams * Outstanding probing and listening skills * Strong analytical skills and use of data to help drive adoption, find opportunities, and risks * Strong verbal and written communication skills and excellent presentation skills * Excellent problem-solving skills and ability to resolve customer-related issues * Superior time management skills and able to prioritize effectively * Proven experience in successful team projects * Affinity for technology * Be agile and able to work in a fast-paced environment **Nice to Haves:** * Experience with Marketing and Martech Software tools * Commercial experience and mindset **Why you'll love arenaflex!** At arenaflex, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. **What we have:** * Challenging and inspiring work environment * Flat hierarchy where your voice will be truly heard * Opportunity to initiate your own projects * An experienced team is ready to welcome you anytime * Unlimited vacation policy * Competitive monthly compensation * Apple gear * Daily lunch * Drinks at the arenaflex Bar :-) * Amazing office in the heart of Amsterdam **Our Commitment:** arenaflex Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At arenaflex, we strive to create a culture that embraces every arenaflexie because differences in background, experience, and perspective make arenaflex even better. At arenaflex, a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all arenaflexies to have the freedom to be their true authentic selves. **Ready to grow your career and make a real impact?** Apply now to join our talented team and contribute to the success of arenaflex! Key Benefits: Competitive salary and benefits package Opportunities for career growth and professional development Collaborative and dynamic work environment Flexible working hours and remote work options Access to cutting-edge technology and tools Recognition and rewards for outstanding performance Opportunities to work on high-impact projects and initiatives What We're Looking For: Passionate and motivated individual with a strong desire to succeed Excellent communication and interpersonal skills Ability to work effectively in a fast-paced environment Strong problem-solving and analytical skills Experience working with customers or clients Ability to adapt to changing priorities and deadlines Strong attention to detail and organizational skills How to Apply: If you're a motivated and talented individual who is passionate about customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Equal Opportunities Employer: arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. Apply for this job