**Experienced Customer Success Manager – EMEA (Tier 2, 100% Remote) at blithequark**

Are you a seasoned Customer Success Manager with a passion for driving growth and retention in the EMEA region? Do you thrive in fast-paced environments and have a knack for building long-term partnerships with clients? If so, we want to hear from you! blithequark is seeking an experienced Customer Success Manager to join our team and help us achieve our mission of becoming the most trusted time-tracking and productivity application for remote teams. **About blithequark** At blithequark, we believe that office life is antiquated, and that geography should not limit your career prospects. We're a diverse global team of over 100 people working 100% remotely in over 30 different countries. Our vision is to help companies and employees do their best work, and we're looking for innovative team members ready to help us modernize remote work. With a strong focus on customer success, we're committed to providing our clients with the best possible experience and helping them achieve their goals. **The Role** As a Customer Success Manager at blithequark, you will be responsible for managing our mid-market (Tier 2) group of Enterprise accounts in the EMEA region. Your primary focus will be on driving adoption, growth, and retention of our mid-market clients, with the goal of boosting them into a Tier 1 account. You will work closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans. **Key Responsibilities** * Own, maintain, grow, and build upon your book of Tier 2 accounts through prioritized and automated engagements * Drive a successful onboarding of blithequark to help customers realize the business value of our products and how we can best support them * Work to understand your customers' business needs and pinpoint those we can aim to expand to a Tier 1 account * Lead ongoing messaging sequences, including product updates, plan changes, and check-ins to all accounts, and schedule top client trainings * Closely monitor the health of all clients, including contractions, product issues/requests, adoption of end users, and overall satisfaction with blithequark * Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans **Required Skills & Experience** * Bachelor's degree or equivalent practical experience * 3+ years of customer success or account management experience * Experience interfacing with executives and navigating customer organizational structures * Experience owning a book of 100+ accounts * Proven track record of expanding client accounts, improving retention rates, and growing adoption * Acted as a product expert in a similar role/company, provided product overviews/trainings, and partnered closely with a Product team * Participated in cross-departmental processes and projects with teams such as: Sales, Support, Product, Engineering, Marketing, etc. **Preferred Qualifications** * Experience working remotely a plus * Excellent communication, presentation, problem-solving, multi-tasking, and prioritization skills * Comfortable using Zoom, Slack, Jira, Support desk, and Project Management tools **What We Offer** * A 100% remote work environment that allows you to work from anywhere * A dynamic and innovative company culture that values diversity and inclusion * Opportunities for career growth and professional development * A competitive compensation package, including benefits and perks * A chance to work with a talented team of professionals who are passionate about remote work and productivity **How to Apply** If you're a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About Our Company Culture** At blithequark, we believe that our company culture is the foundation of our success. We're a diverse and inclusive team that values collaboration, innovation, and customer satisfaction. Our company culture is built on the following principles: * **Customer-centricity**: We put our customers at the heart of everything we do. We strive to deliver exceptional customer experiences and build long-term partnerships with our clients. * **Innovation**: We're a team of innovators who are passionate about finding new and better ways to solve problems. We encourage experimentation, creativity, and calculated risk-taking. * **Collaboration**: We believe that collaboration is key to success. We work closely with our cross-departmental teams to share knowledge, expertise, and best practices. * **Diversity and inclusion**: We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. **Why Join blithequark?** * **Join a dynamic and innovative company culture**: We're a team of passionate and dedicated professionals who are committed to making a difference in the world of remote work and productivity. * **Work with a talented team of professionals**: Our team is made up of experienced and skilled professionals who are experts in their fields. * **Opportunities for career growth and professional development**: We're committed to helping our employees grow and develop their careers, with opportunities for training, mentorship, and advancement. * **Competitive compensation package**: We offer a competitive compensation package, including benefits and perks, to ensure that our employees are rewarded for their hard work and dedication. * **Flexible work arrangements**: We offer flexible work arrangements, including remote work options, to ensure that our employees can balance their work and personal lives. **Equal Opportunity Employer** blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job