**Experienced Customer Success Manager – Elementary Education Platform**

At arenaflex, we're dedicated to revolutionizing the way educators and students interact with each other, and with the world. As a leading elementary learning experience company, we're passionate about providing a platform that fosters joyful, accessible instruction and celebrates the unique learning journey of every student. With 25 million educators, students, and families worldwide trusting and loving our award-winning platform, we're on a mission to provide every elementary student with the foundation for success in life. **About arenaflex** arenaflex is a pioneering force in the EdTech industry, offering a suite of digital curriculum products and a platform that empowers teachers to deliver engaging, interactive lessons and digital portfolios. Our two-way communication features keep everyone in the learning loop, providing continuous visibility into the student's learning experience and supporting their growth and development. **Our Mission** At arenaflex, our mission is to create a world where every elementary student has access to joyful and connected learning experiences that lay the foundation for success in life. We believe that every student deserves a personalized learning journey that celebrates their unique strengths, interests, and abilities. **Role Overview** We're seeking an experienced Customer Success Manager to join our team and support single school customers in the UK. As a Customer Success Manager, you'll play a critical role in ensuring a positive customer experience, driving adoption, and retaining customers. This is an ideal opportunity for someone early in their CS career, eager to build skills in customer engagement, retention, and adoption. **Responsibilities** As a Customer Success Manager, you'll be responsible for: ### Customer Engagement & Retention * Manage a portfolio of single school customers with proactive outreach (email, phone) * Communicate arenaflex's value and align it to customer goals * Identify risks, budget concerns, and upsell opportunities * Guide customers through the renewal process using discount playbooks as needed ### Product & Process Excellence * Develop strong knowledge of arenaflex's offerings – including: arenaflex for Schools, arenaflex Instruction & Insights, arenaflex AI, and additional curriculum packages * Share product use cases and insights to drive adoption * Manage renewals, tasks, and communications in Salesforce and other tools * Follow structured workflows to balance outreach, pipeline, and follow-ups * Escalate risks or blockers to ensure customer success ### Collaboration & Growth * Work closely with your Team Lead and Manager for coaching and feedback * Apply feedback to improve communication, efficiency, and time management * Contribute to a positive, collaborative team culture **Qualifications** To succeed in this role, you'll need: * 1–2 years of experience, ideally in Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus) * Strong written and verbal communication skills * Comfortable with structured outreach (email + phone) * Highly organized, able to manage multiple priorities * Adaptable and eager to learn in a fast-paced environment * Familiarity with Salesforce, Gainsight, or similar tools is a plus **What We Offer** At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. As a Customer Success Manager, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive team culture that encourages collaboration and innovation * The opportunity to work with a leading EdTech company that's making a real difference in the lives of students and educators worldwide **How to Apply** If you're passionate about customer success and want to join a team that's dedicated to revolutionizing the way we learn, apply now to become an arenaflex Customer Success Manager. Apply for this job