**Experienced Customer Success Manager – Driving Revenue Growth and Customer Satisfaction at arenaflex**

As a Customer Success Manager at arenaflex, you will play a pivotal role in driving revenue growth and customer satisfaction across our global customer base. arenaflex has revolutionized the way IT gets connected, and we're seeking a highly skilled and experienced professional to join our team. As a key member of our Integrated Accounts Team, you will be responsible for delivering exceptional customer experiences, driving incremental sales, and retaining existing revenue. **About arenaflex** arenaflex has transformed the way IT gets connected, and we're global leaders in Network as a Service (NaaS). Our innovative approach has changed the way businesses reach the cloud, and we're a leading partner to top technology companies worldwide. arenaflex is a publicly traded company on the Australian Stock Exchange, and we're a lean, high-achieving team of over 300 members globally. Our employees enjoy a collaborative, supportive, and fun work environment, with a global vision that forms a commitment to each other, our customers, and shareholders alike. **Our Team Culture** At arenaflex, we lead by example, and our team culture is built on a set of core values that guide everything we do. We're a team of globally-positioned industry experts who are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates every aspect of our business, and we're committed to delivering exceptional customer experiences that drive revenue growth and customer satisfaction. **The Role** As a Customer Success Manager, you will report to the Director of Customer Success – NAM and be responsible for acting as a main point of contact for and interface with existing customers. Your core focus will be on post-sale relationships, including enablement, service performance, renewals, and upselling, as well as supporting the overall customer experience. You will be accountable for driving both incremental sales and retaining existing revenue by proactively reaching out to customers and introducing them to new product enhancements, service developments, pricing initiatives, and other benefits of the arenaflex proposition. **Key Responsibilities** * Collaborate with Direct Sales Executives and Solution Architects to drive, grow, and retain targeted revenue from existing customers, focusing on supporting the overall customer experience. * Proactively drive the renewal process across a wide base of customers and increase long-term revenue potential by converting customers on month-to-month to term subscriptions at renewal. * Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about arenaflex enhancements, new products, and ecosystem partners. * Be responsible for proactive, sequenced outreach communications across a large base of customers driving further adoption, solution awareness, and opportunities to engage with arenaflex and our partner community. * Champion customers throughout their entire customer journey, including facilitating the resolution of customer-related issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value. * Nurture the nominated customer base, identifying key targets and operating an engagement strategy, based on opportunity and the customer vertical market or needs. * Report on and analyze customer experience by understanding customer needs, and communicating trends to the wider arenaflex team. Report growth opportunities through pipeline updates with SFDC updates. * Maintain in-depth knowledge of arenaflex products and solutions and be able to propose and demonstrate these to customers, whilst being aware of rival services or products. Maintain and share a value-add opinion on arenaflex and where we fit in the customer's ecosystem. * Review with management to understand key objectives and execute tasks that are aligned with the goals of the business; which will flex per the business focus or plans. * Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth. * Act as a subject matter expert, evaluating customer feedback and making recommendations to continually align and improve processes that provide visibility and an understanding and measurement of business performance against performance targets. * Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customer's service experience. **What We Are Looking For** * 3+ years of experience within the Enterprise software market or Internet/Telecommunications industries. * 3+ years of experience in an Account Management or Customer Success role. * Ability to work in a fast-paced technical environment, with multiple tasks or goals. * Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organizations. * Demonstrate ability to identify customer needs, appreciate and understand the customers' service issues, or "pain points," and present a suitable solution. * Ability to deliver revenue results and operate in a consultative-based selling approach. * Ability to work with the wider arenaflex teams to focus on revenue generation and results. * Maintain records, reports, and data as per the arenaflex models, with a focus on revenue retention from the existing agreed customer list. * Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations. * Experience in proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired. **What We Offer** * Flexible working environments * Birthday Leave * Generous study and training allowance + 5 days paid study leave * Creative, fun, and contemporary workspaces * Motivated team of industry experts and new talent * Celebrated success with 'Legend' and 'Kudos' Awards * Health and wellness program **How to Apply** If you have any questions, please reach out to arenaflex's Talent Acquisition Team at [email protected]. All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information arenaflex collects from job applicants, why, and how we store and use it. Note that you're entitled to know what personal data of yours arenaflex holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact arenaflex's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies. Apply for this job