**Experienced Customer Success Manager – Driving Long-Term Value and Growth for blithequark Customers**

At blithequark, we're passionate about delivering exceptional experiences for our customers, and we're looking for a talented Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in building strong relationships with our customers, driving long-term value and growth, and advocating for their needs internally. **About blithequark** blithequark is a category-creating company that's revolutionizing the way apartment renters and managers interact. Our industry-defining SaaS platform provides the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. With 10x revenue growth over the past two years and numerous industry awards, we're proud of our achievements and committed to continuing to provide best-in-class customer service. **Our Values** At blithequark, we live by our S.T.A.R. values: * **S**trengthen our communities: We believe in making a positive impact on the communities we serve. * **T**ackle difficult problems: We're not afraid to take on tough challenges and find creative solutions. * **A**dapt to change: We're agile and responsive to the ever-changing needs of our customers and the market. * **R**aise the bar: We strive for excellence in everything we do and continuously look for ways to improve. **The Role** As a Customer Success Manager at blithequark, you'll be responsible for: * Serving as the main point of contact for customers, acting as a shepherd to the appropriate process or persons as needed to resolve requests and ensure outcomes. * Proactively connecting with customers to provide updates, recommendations for best practices using blithequark, and success insights as well as areas of opportunity. * Partnering cross-departmentally to advocate for customer requests and issues. * Communicating opportunities to expand blithequark's relationship with existing customers by identifying unit expansion and product attachments that will support their organization. * Partnering on the renewal process with customers to propose solutions that meet their needs for their defined milestones for success. **Day-to-Day Responsibilities** * Manage a cohort of customers with a focus on long-term relationships, value, and growth. * Bring insights and knowledge to support customers' success in product. * Bring invaluable feedback to internal teams to help us grow and scale with our customers. * Collaborate with cross-functional teams to ensure seamless customer experiences. * Develop and execute customer success plans to drive long-term value and growth. * Analyze customer data to identify trends and areas for improvement. * Communicate customer success metrics and insights to internal stakeholders. **Basic Qualifications** * Prior Customer Success Management experience working in SaaS with customers as they grow. * Experience managing a book of business of medium to large-scale customers. * Experience building trust and developing customer relationships. * Ability to communicate value, leverage data, and influence decision-making. * Excellent listening skills with the ability to identify customer difficulties, apply knowledge of the product and industry, and communicate solutions with kindness. * Strong organizational and time management skills to balance many customer relationships and their respective priorities. **30/60/90 Day Expectations** * 30 Days: Complete onboarding, begin shadowing with fellow CSMs, and learn the product. * 60 Days: Have working knowledge of the product, begin performing product demos/calls, and continue to shadow with the team to advance knowledge of our industry. * 90 Days: Be ready to take on customers and be assigned a book of business to nurture. **Why You'll Love It Here** * Join a category-creating company with enthusiastic customers, an ambitious roadmap, and industry-leading products. * Be part of a great team with solid infrastructure in place. * Enjoy competitive cash and equity compensation. * Benefit from medical, dental, and vision coverage for full-time employees. * Enjoy flexible time off and paid holidays. * Participate in a parental leave program. * Take advantage of a 401k with a match program to help you save for the future. * Receive learning and development assistance. **About Our Team** At blithequark, we believe in the importance of teamwork and collaboration. Our Customer Success organization consists of teams that work with our customers end-to-end for the entire customer journey: Implementation, Enablement, Adoption, Advocacy, and Support. We're passionate about delivering exceptional experiences for our customers, and we're looking for talented individuals who share our values and commitment to excellence. **How to Apply** If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you'd be a great fit for this role. We can't wait to hear from you! **Important Information** blithequark is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply! Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join blithequark. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. blithequark uses the E-Verify employment verification program. Apply for this job