**Experienced Customer Success Business Partner – Supply Chain AI Solutions**

At arenaflex, we're revolutionizing the way enterprises navigate complex supply chains with our cutting-edge AI platform. As a Customer Success Business Partner, you'll play a pivotal role in driving adoption, retention, and expansion across our most strategic customer relationships. If you're a seasoned professional with a passion for supply chain expertise, technical fluency, and exceptional communication skills, we invite you to join our team and shape the future of supply chain management. **About arenaflex** arenaflex is an innovative enterprise AI platform built specifically for supply chains. Our platform offers the best of both worlds: out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, and more, plus a platform-first approach that empowers business and technical users with end-to-end product composability. With arenaflex, enterprises no longer have to choose between flexibility and speed – they get both. **The Mission** We're building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we've developed a deep conviction that global supply chains needed something like arenaflex. Since our inception, that conviction has been validated time and time again. Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more, are innovating on their own terms with arenaflex. We can't wait to see what our customers, both current and future, are empowered to build with us next. **About the Role** As a Customer Success Business Partner, you'll represent arenaflex to your accounts, leading quarterly business reviews, identifying new use cases, and partnering with internal and customer teams to deliver measurable outcomes. You'll work closely with Sales, Product, Professional Services, and Support to ensure our customers achieve value across a range of planning and execution workflows. The ideal candidate is T-shaped, capable of engaging broadly across business and technical topics, and brings deep expertise in one of three areas: advanced modeling, operational planning, or AI and machine learning-driven prediction use cases. **Key Responsibilities** * **Customer Partnership & Program Management** + Serve as the primary Customer Success contact for strategic enterprise accounts + Lead quarterly business reviews, success planning sessions, and ongoing governance meetings + Maintain and grow relationships across customer personas, from planners to senior executives + Coordinate cross-functional delivery teams and align internal stakeholders with account goals + Ensure value realization and communicate measurable outcomes from arenaflex initiatives * **Adoption, Retention & Expansion** + Drive adoption of arenaflex's platform across users, teams, and business processes + Monitor and improve customer health metrics, engagement, and satisfaction + Identify opportunities for platform expansion including new users, new use cases, and new business units + Partner with Sales to develop renewal strategies and uncover growth pathways + Translate business pain points into prioritized solution approaches and clear impact narratives * **Strategic & Technical Engagement** + Act as a strategic advisor to customers, with depth in one of the following areas: - Modeling & Analysis: Scenario modeling, network optimization, strategic planning - Planning & Execution: Operational planning, fulfillment processes, execution alignment - Frontier Use Cases: Predictive AI and machine learning applications + Support onboarding, enablement, and scaling in close collaboration with Professional Services + Surface actionable customer feedback to inform product roadmap and innovation priorities **What We're Looking For** * 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles * Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions * Excellent communication and relationship management skills across all levels of an organization * Strong program and stakeholder management experience, including governance and QBR facilitation * Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment * Proven ability to identify, quantify, and communicate customer impact **What We Offer** * Remote work environment with up to 25% travel expected, primarily within the US * Annual compensation range of $150,000 - $225,000 in on-target earnings (base + variable compensation) * Base cash will be determined based on years of experience with a 20% variable compensation that is earned based on individual & business performance * Opportunity to receive equity in arenaflex **Join Our Team** If you're a seasoned professional with a passion for supply chain expertise, technical fluency, and exceptional communication skills, we invite you to join our team and shape the future of supply chain management. Apply now to become a part of arenaflex's innovative team and help us revolutionize the way enterprises navigate complex supply chains. ```html Apply Now Click the link below to apply for this exciting opportunity: ``` Apply for this job