**Experienced Customer Solutions Specialist – Payments and Loyalty Platform**
At arenaflex, we're revolutionizing the payments and loyalty landscape by building a cutting-edge platform that empowers modern brands to connect with their customers in a more meaningful way. Backed by top-tier investors, including Kleiner Perkins, Thrive Capital, Stripe, Affirm, Box Group, and leading angel investors, we're on a mission to assemble a talented team of innovators who share our passion for changing the payments industry.
Our Customer Solutions Team is at the forefront of this movement, fostering an inspired culture where Specialists don't just answer questions, but solve problems. We believe every interaction is an opportunity to educate and empower our customers, and we're committed to being empathetic, human, and deeply committed to our customers and the brands they love.
**Join Our Team**
As an Experienced Customer Solutions Specialist at arenaflex, you'll be an expert on our platform and products, working closely with customers to resolve issues and build loyalty. You'll be the go-to person for customers who need assistance beyond their self-service options, and your expertise will make all the difference in their experience.
**Key Responsibilities:**
* Handle cardholder inquiries by phone, chat, or email, providing timely and compassionate resolutions to customer issues
* Build customer loyalty through effective communication, adapting your style to serve different customer profiles
* Research customer inquiries using appropriate tools to determine root causes and identify solutions
* Leverage product knowledge to teach, demonstrate, guide, and empower customers through self-service tools
* Document customer inquiries and feedback to help improve our consumer products, tools, and operational processes
* Serve as a brand ambassador for arenaflex and partner brands to ensure customer connection and loyalty
**What We Look For:**
* 2+ years of Customer Support experience answering phone calls and chats
* Passion for creating exceptional customer experiences
* Excellent verbal and written communication skills
* Exceptional organization and attention to detail
* Financial services or Fintech experience
* Strong problem-solving skills to identify root causes and offer the best solutions to resolve the customers' need
* Patience and empathy for customer frustrations
* Emphatic commitment to personal growth and development
**Nice to Have:**
* Phone, chat, and social media experience
* Escalations or tier 2 support in a contact center
* Experience writing/developing wiki or customer help center content
* Experience working in a remote environment
**Perks & Benefits:**
* Competitive compensation, time off, and equity packages
* Leading configured work computers of your choice
* Fully covered, high-quality healthcare including fully covered dependent coverage
* Additional health coverage includes access to One Medical and option to enroll in an FSA
* 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
* An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
* Access to industry-leading technology across all of our business units – stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
**Hourly Rate:** $21.00 per hour
**Diversity, Equity, and Inclusion:**
At arenaflex, we're committed to creating a diverse and inclusive workplace where talented individuals from all backgrounds can thrive. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you're passionate about FinTech and eager to grow, let's move the world forward, together.
**How to Apply:**
If you're ready to join a team of innovators who are changing the payments industry, apply now to become an Experienced Customer Solutions Specialist at arenaflex.
Our Customer Solutions Team is at the forefront of this movement, fostering an inspired culture where Specialists don't just answer questions, but solve problems. We believe every interaction is an opportunity to educate and empower our customers, and we're committed to being empathetic, human, and deeply committed to our customers and the brands they love.
**Join Our Team**
As an Experienced Customer Solutions Specialist at arenaflex, you'll be an expert on our platform and products, working closely with customers to resolve issues and build loyalty. You'll be the go-to person for customers who need assistance beyond their self-service options, and your expertise will make all the difference in their experience.
**Key Responsibilities:**
* Handle cardholder inquiries by phone, chat, or email, providing timely and compassionate resolutions to customer issues
* Build customer loyalty through effective communication, adapting your style to serve different customer profiles
* Research customer inquiries using appropriate tools to determine root causes and identify solutions
* Leverage product knowledge to teach, demonstrate, guide, and empower customers through self-service tools
* Document customer inquiries and feedback to help improve our consumer products, tools, and operational processes
* Serve as a brand ambassador for arenaflex and partner brands to ensure customer connection and loyalty
**What We Look For:**
* 2+ years of Customer Support experience answering phone calls and chats
* Passion for creating exceptional customer experiences
* Excellent verbal and written communication skills
* Exceptional organization and attention to detail
* Financial services or Fintech experience
* Strong problem-solving skills to identify root causes and offer the best solutions to resolve the customers' need
* Patience and empathy for customer frustrations
* Emphatic commitment to personal growth and development
**Nice to Have:**
* Phone, chat, and social media experience
* Escalations or tier 2 support in a contact center
* Experience writing/developing wiki or customer help center content
* Experience working in a remote environment
**Perks & Benefits:**
* Competitive compensation, time off, and equity packages
* Leading configured work computers of your choice
* Fully covered, high-quality healthcare including fully covered dependent coverage
* Additional health coverage includes access to One Medical and option to enroll in an FSA
* 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
* An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
* Access to industry-leading technology across all of our business units – stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
**Hourly Rate:** $21.00 per hour
**Diversity, Equity, and Inclusion:**
At arenaflex, we're committed to creating a diverse and inclusive workplace where talented individuals from all backgrounds can thrive. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you're passionate about FinTech and eager to grow, let's move the world forward, together.
**How to Apply:**
If you're ready to join a team of innovators who are changing the payments industry, apply now to become an Experienced Customer Solutions Specialist at arenaflex.