**Experienced Customer Solutions Representative - Collector - arenaflex, Lewisville, TX**

Join arenaflex, a customer-centric, leading digital financial services company, as a Customer Solutions Representative - Collector in our Lewisville, TX office. As a key member of our team, you will play a vital role in helping our customers navigate financial challenges and find solutions. If you are skilled at customer service, enjoy helping people, and thrive in a fast-paced environment, this may be the perfect opportunity for you. **About arenaflex** arenaflex is a trusted financial-services provider to our consumer, commercial, and corporate customers. We are relentlessly focused on "Doing it Right" and being a customer-centric company. Our mission is to provide innovative financial solutions and exceptional customer service. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is inclusive, supportive, and empowering. **The Opportunity** As a Customer Solutions Representative - Collector, you will be contacting Ally auto loan customers to remind them about late or missed payments, gathering information about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You will work in a fun team environment, leave at the end of the day feeling like you made a difference, and have the opportunity to grow and develop your skills. **Key Responsibilities** * Contact customers to determine reason for payment delinquency and negotiate payment commitment * Handle accounts with speed and accuracy while maintaining professionalism * Complete phone calls to meet required performance standards and metrics * Confirm and/or negotiate payment arrangements; research any discrepancies * Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures * Must maintain strict confidentiality * Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs * Uses computerized system for tracking, information gathering, and/or troubleshooting * Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame * Evaluate accounts to find a win/win solution to avoid repossession loss * Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss * Responds with accurate information pertinent to the caller's questions using professionalism and integrity * Adhere to all state and federal laws in the handling of accounts **The Skills You Bring** * High School Diploma or equivalent required * Prior experience in financial services or similar industry preferred * Associate degree or bachelor's degree in business or related field may be used in lieu of experience * Bilingual skills (Spanish) are a plus * Excellent listening, oral, and written communication skills * Attention to detail * Professional phone etiquette * Skip tracing skills preferred * Sales and/or persuasive negotiation skills * Microsoft Windows and internet-based applications experience required * Basic typing/data entry skills * Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards * Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action * Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management **How We'll Have Your Back** At arenaflex, we believe in supporting our employees in all aspects of their lives. Our compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family. * Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level) * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access * Supporting your Health & Well-being: flexible health and insurance options including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially * Building a Family: adoption, surrogacy, and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts * Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs * Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity **Work Environment and Company Culture** Our Lewisville, TX office is a dynamic and supportive work environment that fosters collaboration, innovation, and growth. We are committed to creating a workplace that is inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional customer service and are dedicated to helping our customers achieve their financial goals. **Compensation and Benefits** * Base Pay Range: $47,840 - $52,000 USD * Incentive Compensation: This position is eligible to participate in a variable incentive plan **How to Apply** If you are a motivated and customer-focused individual who is passionate about helping people, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. Apply for this job