**Experienced Customer Service/Technical Support Representative – Remote Opportunity with arenaflex**

Are you a customer-centric individual with a passion for delivering exceptional technical support? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than arenaflex, a global leader in customer engagement services, where we're redefining the industry with our innovative approach to customer experience. As a Customer Service/Technical Support Representative at arenaflex, you'll be at the forefront of our mission to drive results and define an industry. You'll join a diverse team of talented individuals from 40 countries, united by our shared passion for delivering exceptional customer experiences. With a strong focus on career growth and personal development, we'll provide you with the training, technologies, and continuing support you need to succeed. **About arenaflex** arenaflex is a global workplace that offers infinite possibilities for growth and development. We're a company like no other, fanatical about our staff and constantly helping them achieve their career goals. With a commitment to diversity, equity, and inclusion, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. Our clients notice the difference too – in increased customer loyalty, improved business performance, and differentiation in their markets. **What You'll Do** As a Customer Service/Technical Support Representative at arenaflex, you'll be responsible for: * Assisting external users of our technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems * Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products * Customer experience-focused troubleshooting vs. traditional transaction approaches * De-escalating customers and following appropriate escalation paths to resolve technical issues * Ensuring service delivered to our customers meets contractual Key Performance Indicator (KPIs) * Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures * Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunity to build rapport with the customer * Probing for understanding and solving problems that are generally unstructured and require extensive use of conceptual thinking skills **Your Qualifications** To succeed in this role, you'll need: * One year of related technical experience (preferably in a customer-facing environment) * A non-Apple, non-Chromebook personal desktop or laptop (BYOD policy applies) * Relevant technical expertise related to our program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) * Courteous with a strong customer service orientation * Ability to effectively communicate, both written and verbally * Ability to learn, including strong problem-solving skills * Dependable with proficient attention to detail * Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly * Ability to work as a team member, as well as independently with minimal supervision * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner * Comfortable with Outlook, asynchronous tools, and Microsoft Excel * Must be comfortable being on web camera * Able to utilize tools and resources to efficiently assist our customers * Need to be able to articulate in a business acumen manner both in verbal and written communications * Open and receptive to feedback from leadership * Proactive in self-upskilling and knowledge training * Ability to cross-reference job aids while assisting a customer and minimize dead air by building rapport with the customer **What's in It for You** As a valued member of our team, you'll enjoy: * A competitive salary and comprehensive benefits package * Opportunities for career growth and personal development, including FREE Learning and Leadership Development programs * A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with * A range of employee recognition and reward programs to celebrate your achievements * A commitment to diversity, equity, and inclusion, with opportunities to participate in our Staff Resource Groups and IRise Mentorship programs * Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond * Trained wellness partners to support your physical and mental well-being, as well as wellness training opportunities **How to Apply** If you're a customer-centric individual with a passion for delivering exceptional technical support, we want to hear from you. Apply now and take the first step towards a rewarding new role with arenaflex. **About arenaflex** arenaflex is a global leader in customer engagement services, committed to delivering exceptional customer experiences for more than 450 of the world's best brands. We're a passionate company powered by passionate people, dedicated to making a difference in our clients' businesses and in our communities. **Equal Opportunity Employer** arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse, inclusive workplace where everyone has the opportunity to succeed. Apply for this job