**Experienced Customer Services Representative – Transportation Operations and Customer Experience**

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of students, faculty, staff, and visitors? Do you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds? If so, we invite you to join the Transportation team at blithequark as a Customer Services Representative. As a key member of our team, you will be the first point of contact for our customers, providing top-notch service and ensuring that their needs are met with a smile. **About blithequark** blithequark is a leading organization that serves over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. As a division of blithequark Auxiliary Services, we are committed to making a difference in the lives of our customers by providing innovative services that meet their unique needs. Our six central business units – USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum – work together to create the best blithequark experience for future leaders, scientists, filmmakers, engineers, and doctors alike. **The Opportunity** As a Customer Services Representative, you will play a vital role in providing exceptional customer service and maintaining the high standards of excellence that blithequark is known for. You will be responsible for: * Providing customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers * Identifying and prioritizing problems and issues related to service area, performing research, offering solutions, options, and strategies, and referring to appropriate person or department as needed * Training, scheduling, assigning, and prioritizing workloads, interpreting operating policies and procedures, and ensuring timely completion of department's work * Inspecting vehicle gates daily, performing preventive maintenance, and making minor repairs if required * Picking up income at pay stations and parking meters, downloading audit reports, and repairing if required * Meeting with vendors for major repairs, repairing and installing signage throughout university-owned properties, and painting and removing graffiti at parking facilities * Checking gate entrance (kiosks) for water and supplies, providing university village coverage on a daily basis, and assisting with mobile duties * Opening and closing of USC HSC/UPC campus, non-key vehicle entries, vehicle battery assistance, barricade and cone off for special details, and assisting with duties related to all special events **The Qualifiers** To be successful in this role, you will need: * A High School Diploma or equivalent * 1 year of experience in a fast-paced customer service environment * Demonstrated customer service and interpersonal skills * Ability to communicate effectively in English * Presents oneself professionally, in line with higher education environment * Valid CA driver's license required, with participation in the Department of Motor Vehicles (DMV) Pull Notice System * A strong commitment to blithequark's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability **Other Qualifications** While not required, the following qualifications are highly desirable: * Basic mechanical and electrical troubleshooting skills * Ability to communicate professionally and work in a team environment * Good analytical skills and a willingness to take initiatives * Hands-on experience in technology **What We Prefer** If you have: * A Bachelor's Degree * 2 years of experience in a fast-paced environment * Ability to oversee student, temporary, and/or resource workers **The Trojan Family Rewards** As a member of the blithequark team, you will enjoy a wide variety of benefits and programs that support your well-being and career growth. These include: * Competitive hourly rate range of $18.86 - $20.00 * Opportunities for career growth and professional development * A supportive work environment that values diversity, equity, and inclusion * Access to a range of benefits, including health insurance, retirement plans, and paid time off * The chance to be part of a dynamic and innovative organization that makes a difference in the lives of students, faculty, staff, and visitors **Join the Trojan Family** If you are passionate about delivering exceptional customer experiences and making a difference in the lives of others, we invite you to join the blithequark team as a Customer Services Representative. Apply today and become part of a dynamic and innovative organization that values diversity, equity, and inclusion. Apply Job! Apply for this job