**Experienced Customer Service Team Lead – Healthcare Support at arenaflex**

Are you a natural-born leader with a passion for healthcare? Do you thrive in fast-paced environments where no two days are ever the same? At arenaflex, we're not just answering phones – we're guiding patients, empowering teams, and leading with heart. Our Customer Service Team Lead will oversee a high-performing team that supports our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and support. Our team of passionate professionals is committed to making a real impact in the lives of our clients and patients. We're a dynamic and inclusive organization that values collaboration, creativity, and continuous learning. If you're looking for a challenging and rewarding career opportunity, join us at arenaflex. **Position Responsibilities** As a Customer Service Team Lead at arenaflex, you will be responsible for: • Leading and coaching a customer service team to meet quality and productivity goals • Supporting staff with system and telephony issues • Monitoring performance and conducting monthly 1:1s • Resolving and escalating issues that affect operations or client satisfaction • Ensuring HIPAA and compliance adherence • Partnering with internal departments and clients to ensure top-tier service **Education and Experience** • High school diploma or GED required; additional education is a plus • 2–5 years of healthcare revenue cycle experience (required) • 2+ years in a lead or supervisory role (preferred) • EPIC experience strongly preferred • Proven experience working with multiple systems and databases in a fast-paced setting • Excellent communication and leadership skills • Strong attention to detail and compliance awareness • Proficient in MS Office **Additional Notes** • Hours: Monday - Friday Various Shifts from: 8am- 5pm, 9am- 6pm, 10am- 7pm, 11am- 8pm • Compensation: $19- $22/hr.+ (bonus eligible quarterly) • This is a fast-paced, high-volume role where you will be required to handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery. **Why Join Us?** • Competitive pay • Growth opportunities • Inclusive, supportive culture • Full benefits for full-time roles **Benefits and Incentives** • Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D • 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed **Career Growth Opportunities** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Team Lead, you will have opportunities to: • Develop your leadership skills through training and mentorship programs • Take on new challenges and responsibilities as the company grows • Collaborate with cross-functional teams to drive business results • Participate in professional development opportunities, such as conferences and workshops **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional patient care and support, and we're committed to making a real impact in the lives of our clients and patients. As a Customer Service Team Lead, you will be part of a high-performing team that is dedicated to excellence and innovation. **How to Apply** If you're a motivated and experienced leader with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal employment opportunity employer and participates in E-Verify. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. If you're passionate about healthcare and leadership, we invite you to join our team and make a difference every day. Apply for this job