**Experienced Customer Service Supervisor – Store Operations and Leadership**

Are you a customer-focused leader with a passion for delivering exceptional service and driving business results? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Supervisor – Store Operations and Leadership. **About blithequark** At blithequark, we believe that our Associates are the secret ingredient that sets us apart from the rest. We're a team of caring individuals who are dedicated to helping our customers and each other soar to new heights. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We're proud to be a part of a winning team of Associate owners who shape our success and help us make a positive impact in our communities. **Job Summary** As an Experienced Customer Service Supervisor – Store Operations and Leadership, you will be responsible for the complete operations of the store when a more senior level manager is not present. You will assist store management in customer service, product availability, safety, shift management, and vendor care. Your primary goal will be to ensure customer satisfaction, maximize sales, and achieve established goals. You will work closely with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention, and associate training. **Principal Duties** * Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. * Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention, and associate training. Make appropriate recommendations to store management regarding the same. * Provide direction, motivation, and coaching for associates during the shift. * Ensure the 24/7 execution of all customer service programs and processes. * Ensure execution of established safety, security, quality, and store operations policies, procedures, and practices. Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable. * Complete cash and lottery processes. * Responsible for maintaining accurate article-level inventory to maximize sales; perform cycle counts and orders. * Check in vendors. * Recognize associates and celebrate accomplishments. **Essential Functions** * Ability to work well individually as well as in a team environment * Excellent oral and written communication skills * Excellent customer service skills * Ability to work with little or no supervision * Excellent relationship building and leadership skills * Detail-oriented and excellent organizational skills * Ability to defuse issues using de-escalation and problem-solving techniques * Proven self-starter with demonstrated ability to make decisions * Ability to learn and utilize the store's technology * Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly * Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing * Must be able to lift and carry up to 35 lbs * Must have reliable transportation * Must be at least 18 years old to be considered for this role * Ability to direct others and prioritize tasks **Basic Qualifications** * High School Diploma or GED equivalent * Ability to work 35-40 hours per week * Experience effectively implementing change and demonstrated results in execution * Flexible availability which may include all shifts, weekends, and holidays, based on business needs * Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred * Experience training, sales building, management of expenses, and food service menu planning * Experienced in all areas of store operations, including food service * Experience leading, developing, and selecting teams preferred * Proven and consistently demonstrated skills in the following: + Exceptional Customer Service + Relationship Building + Effective Communication **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support * Flexible scheduling and work-life balance * Access to the latest technology and tools * Opportunities to make a positive impact in our communities **How to Apply** If you're a motivated and customer-focused leader who is passionate about delivering exceptional service and driving business results, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. Apply for this job