**Experienced Customer Service Supervisor – Retail and Food Service Operations in Louisville, KY at arenaflex**
Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced retail and food service environments? If so, we invite you to join our team at arenaflex as an Experienced Customer Service Supervisor in Louisville, KY.
At arenaflex, we believe that our Associates are the secret ingredient that sets us apart. We're a caring team dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters who know that arenaflex is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go.
As an Experienced Customer Service Supervisor at arenaflex, you'll be responsible for the complete operations of the store when a more senior level manager is not present. You'll assist store management in customer service, product availability, safety, shift management, and vendor care. You'll work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
**Key Responsibilities:**
* Ensure exceptional customer service is being delivered
* Respond to and resolve customer inquiries and solicit customer feedback and input
* Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same
* Provide direction, motivation, and coaching for associates during the shift
* Ensure the 24/7 execution of all customer service programs and processes
* Ensure execution of established safety, security, quality, and store operations policies, procedures and practices
* Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable
* Complete cash and lottery processes
* Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders
* Check in vendors
* Recognize associates and celebrate accomplishments
**Essential Functions:**
* Ability to work well individually as well as in a team environment
* Excellent oral and written communication skills
* Excellent customer service skills
* Ability to work with little or no supervision
* Excellent relationship building and leadership skills
* Detail oriented and excellent organizational skills
* Ability to defuse issues using de-escalation and problem solving techniques
* Proven self-starter with demonstrated ability to make decisions
* Ability to learn and utilize the store's technology
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
* Must be able to lift and carry up to 35 lbs
* Must have reliable transportation
* Must be at least 18 years old to be considered for this role
* Ability to direct others and prioritize tasks
**Basic Qualifications:**
* High School Diploma or GED equivalent
* Ability to work 35 – 40 hours per week
* Experience effectively implementing change and demonstrated results in execution
* Flexible availability which may include all shifts, weekends, and holidays, based on business needs
* Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
* Experience training, sales building, management of expenses, and food service menu planning
* Experienced in all areas of store operations, including foodservice
* Experience leading, developing and selecting teams preferred
* Proven and consistently demonstrated skills in the following:
+ Exceptional Customer Service
+ Relationship Building
+ Effective Communication
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible scheduling and work-life balance
**How to Apply:**
If you're a motivated and customer-focused leader looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, through our website or by contacting our Associate Service Center at [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. We recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
**Job Type:** Full-time
**Location:** Louisville, KY
**Job Date:** Mon, 05 May 2025 07:37:33 GMT
**Apply Now:** [insert link to apply]
Apply for this job
At arenaflex, we believe that our Associates are the secret ingredient that sets us apart. We're a caring team dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters who know that arenaflex is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go.
As an Experienced Customer Service Supervisor at arenaflex, you'll be responsible for the complete operations of the store when a more senior level manager is not present. You'll assist store management in customer service, product availability, safety, shift management, and vendor care. You'll work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
**Key Responsibilities:**
* Ensure exceptional customer service is being delivered
* Respond to and resolve customer inquiries and solicit customer feedback and input
* Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same
* Provide direction, motivation, and coaching for associates during the shift
* Ensure the 24/7 execution of all customer service programs and processes
* Ensure execution of established safety, security, quality, and store operations policies, procedures and practices
* Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable
* Complete cash and lottery processes
* Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders
* Check in vendors
* Recognize associates and celebrate accomplishments
**Essential Functions:**
* Ability to work well individually as well as in a team environment
* Excellent oral and written communication skills
* Excellent customer service skills
* Ability to work with little or no supervision
* Excellent relationship building and leadership skills
* Detail oriented and excellent organizational skills
* Ability to defuse issues using de-escalation and problem solving techniques
* Proven self-starter with demonstrated ability to make decisions
* Ability to learn and utilize the store's technology
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
* Must be able to lift and carry up to 35 lbs
* Must have reliable transportation
* Must be at least 18 years old to be considered for this role
* Ability to direct others and prioritize tasks
**Basic Qualifications:**
* High School Diploma or GED equivalent
* Ability to work 35 – 40 hours per week
* Experience effectively implementing change and demonstrated results in execution
* Flexible availability which may include all shifts, weekends, and holidays, based on business needs
* Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
* Experience training, sales building, management of expenses, and food service menu planning
* Experienced in all areas of store operations, including foodservice
* Experience leading, developing and selecting teams preferred
* Proven and consistently demonstrated skills in the following:
+ Exceptional Customer Service
+ Relationship Building
+ Effective Communication
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible scheduling and work-life balance
**How to Apply:**
If you're a motivated and customer-focused leader looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, through our website or by contacting our Associate Service Center at [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. We recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
**Job Type:** Full-time
**Location:** Louisville, KY
**Job Date:** Mon, 05 May 2025 07:37:33 GMT
**Apply Now:** [insert link to apply]
Apply for this job