**Experienced Customer Service Supervisor – Remote Opportunity at blithequark**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Supervisor. As a key member of our team, you will be responsible for leading a high-performing team of customer service representatives, driving business growth, and fostering a culture of excellence and innovation. **About blithequark** At blithequark, we are dedicated to revolutionizing the healthcare industry by delivering personalized, convenient, and affordable solutions to our customers. Our purpose is simple: to bring our heart to every moment of our customers' health. We believe that how we deliver our services is just as important as what we deliver, and we strive to create a culture that is guided by our Heart At Work Behaviors. These behaviors support our purpose and empower our employees to make a meaningful impact on our customers' lives. **Job Summary** As an Experienced Customer Service Supervisor at blithequark, you will be responsible for leading a team of customer service representatives, driving business growth, and fostering a culture of excellence and innovation. You will be accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to providers. Your expertise will be essential in developing, motivating, evaluating, and coaching staff on work procedures, proper call handling, and teamwork to deliver exceptional customer service. **Key Responsibilities** * Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling, and teamwork to deliver excellent customer service. * Is visible and available to staff to answer questions, monitor calls, and provide ongoing feedback. * Utilizes available incentive programs to reward, recognize, and celebrate team and individual successes. * Assesses individual and team performance on a regular basis and provides candid and timely feedback regarding developmental and training needs, including completion of monthly and annual scorecards. * Monitors all performance measures, such as daily stats and schedule adherence, and allocates resources to meet volume and performance demands. * Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. * Removes barriers to job performance and ensures regulatory compliance. * Attracts, selects, and retains high-caliber, diverse talent able to successfully achieve or exceed business goals. * Builds a cohesive team that works well together. * Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. **Essential Qualifications** * 3-5 years of call center experience * 1-3 years of supervisory experience in a highly transactional organization * 1+ years of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data * High-speed internet access (25 Mbps or higher) * Router located in a place where you can set up and work with a direct connection (not Wi-Fi) (ethernet cord directly from computer to router) **Preferred Qualifications** * Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase * Project management experience * LEAN Six Sigma methodology and experience * Education: HS Diploma **Compensation and Benefits** The typical pay range for this role is $40,600.00 - $75,000.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, you will enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. blithequark offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. blithequark also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, blithequark employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. **Why Join blithequark?** At blithequark, we are committed to creating a culture that is guided by our Heart At Work Behaviors. These behaviors support our purpose and empower our employees to make a meaningful impact on our customers' lives. As a member of our team, you will have the opportunity to: * Work in a dynamic and fast-paced environment where no two days are ever the same * Develop your leadership skills and expertise in customer service and team management * Collaborate with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiences * Enjoy a comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan * Participate in numerous well-being programs, education assistance, free development courses, and discount programs with participating partners * Enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **How to Apply** If you are a motivated and experienced leader with a passion for delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Service Supervisor role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job