**Experienced Customer Service Specialist - Remote/Hybrid Opportunity in Cedar Falls, IA**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, team-based environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Specialist to join our team in Cedar Falls, IA. As a key member of our customer experience team, you will play a vital role in building strong relationships with our customers, resolving their challenges, and providing them with the best possible service. **About blithequark** blithequark is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. blithequark also delivers services and solutions, such as technical support and inventory management, to save customers time and money. **Job Summary** As a Customer Service Specialist at blithequark, you will be responsible for providing exceptional customer service to our clients through inbound phone calls, emails, and other communication channels. You will work closely with our sales team to resolve customer inquiries, resolve pricing and invoicing discrepancies, and implement return procedures. You will also be responsible for building strong relationships with our customers, identifying their needs, and providing them with the best possible solutions. **Key Responsibilities** * Respond to a high volume of inbound phone calls, emails, and other communication channels to provide exceptional customer service * Work with customers and sales team members daily in a team-based environment to resolve customer inquiries and provide solutions * Use a computer and multiple computer programs with periods of sitting up to 8 hours per day to navigate and resolve customer issues * Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management * Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures * Collaborate with internal teams to resolve customer issues and provide solutions **Essential Qualifications** * High school diploma or equivalent * At least 1 year of customer service experience * Ability to commute to our facility from your home * Secure workspace at home dedicated to job activity * Proficiency in operating and navigating multiple PC-based programs at once * Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds **Preferred Qualifications** * Experience in a customer-facing role, preferably in a call center or retail environment * Knowledge of customer relationship management (CRM) software and other computer programs * Strong communication and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Experience working in a team-based environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong customer service skills, with a focus on building strong relationships with customers **Career Growth Opportunities and Learning Benefits** * blithequark offers a comprehensive training program to help you develop your skills and knowledge in customer service and other areas of the business * Opportunities for career advancement and professional growth within the company * Access to training and development programs to help you build your skills and knowledge * Collaborative and supportive work environment with opportunities to learn from and work with experienced colleagues **Work Environment and Company Culture** * blithequark is committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion * We offer a flexible and hybrid work environment, with opportunities to work from home and in the office * We prioritize work-life balance and offer a range of benefits and programs to support our employees' well-being and success * We are a dynamic and fast-paced company that values innovation, creativity, and continuous improvement **Compensation, Perks, and Benefits** * Competitive hourly rate of $15.80 per hour, with three automatic raises in 12 months bringing your pay to $17.00 per hour * Comprehensive benefits package, including medical, dental, vision, and life insurance coverage * Paid time off (PTO) and 6 company holidays per year * Access to up to 30% of your paycheck before payday to help with financial emergencies * Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents * 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required * Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools * Employee discounts and more! **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion. **Contact Information** For more information about this opportunity, please contact our HR team at [insert contact information]. We look forward to hearing from you! Apply for this job