Experienced Customer Service Specialist – Order Management and Logistics Coordination

At arenaflex, we are committed to delivering exceptional customer experiences and fostering a culture of innovation and growth. As a key member of our customer service team, you will play a vital role in ensuring the timely and accurate delivery of our products to customers worldwide. If you possess excellent communication and organizational skills, a passion for problem-solving, and a drive to succeed in a fast-paced environment, we encourage you to apply for this exciting opportunity. About arenaflex arenaflex is a leading provider of innovative solutions and products to various industries.Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the market. We are proud of our diverse and inclusive work environment, where talented individuals from around the world come together to share their expertise and creativity. Job Summary We are seeking an experienced Customer Service Specialist to. As a Customer Service Specialist, you will be responsible for providing exceptional customer support, managing orders, and coordinating logistics to ensure timely delivery of our products.You will work closely with our sales team, plant shipping department, and transportation suppliers to resolve customer issues and ensure customer satisfaction. Key Responsibilities As a Customer Service Specialist at arenaflex, you will be responsible for: * Entering and maintaining pricing and customer details in our ERP system, ensuring accurate and up-to-date information. * Verifying customer pricing and terms of sale, maintaining customer quotations, summary billing setup, and rebates in our ERP system.* Communicating with our sales team to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system. * Inputting accurate customer order information into SAP in accordance with procedures set forth by the department manager. * Communicating with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling. * Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details.* Processing returns, credits, and debits in SAP in accordance with existing procedures. * Coordinating imported products via the chain order process in SAP. * Coordinating orders with third-party suppliers through the third-party order process in SAP. * Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues. * Performing other duties as assigned by the department manager. Qualifications To be successful in this role, you will need: * High School or GED and 3 to 5 years of prior experience in customer service, accounts payable, or order entry.* Experience in export transportation or international business in the industrial chemical market is preferred. * Import/Export experience is highly desired. * Solid communication skills, both written and verbal. * Excellent organizational and interpersonal skills. * Computer skills and proficiency with automated sales systems. * Ability to input data quickly and accurately and function in a fast-paced environment. * Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.* Ability to maintain confidential information at all times. * Working knowledge of bolthires Word and Excel. * Working knowledge of SAP. Preferred Qualifications While not required, the following qualifications are highly desirable: * Experience with distribution or manufacturing of products, preferably multiple products. * SAP experience, particularly in a fast-paced environment. * Order to Cash experience. * Experience with a portfolio of accounts. * Multi-tasking abilities. * Interaction with Sales/purchasing is helpful.* Logistics experience is a plus. Training and Development As a new hire, you will be required to attend on-site training for 3-5 months, depending on your progress. Once you are ready to work independently, you will transition to our hybrid schedule, working 2 days in the office and 3 days from home. Our team is committed to supporting your growth and development, providing ongoing training and mentorship to ensure your success in this role. Work Environment and Culture At arenaflex, we value diversity, inclusivity, and teamwork.Our work environment is dynamic and fast-paced, with a focus on innovation and customer satisfaction. We offer a range of benefits and perks, including: * Competitive salary and benefits package. * Opportunities for career growth and development. * Collaborative and supportive work environment. * Flexible work arrangements, including hybrid schedule. * Access to ongoing training and development opportunities. * Recognition and rewards for outstanding performance. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.Please submit your resume and cover letter to. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.