**Experienced Customer Service Specialist – Order Management and Logistics Coordination**

**Join Our Dynamic Team and Take Your Career to the Next Level!** Are you a customer-focused individual with a passion for order management and logistics coordination? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to apply for the Experienced Customer Service Specialist position at our company. As a key member of our team, you will play a vital role in ensuring seamless customer experiences, efficient order processing, and effective logistics coordination. **About Our Company** Our company is a leading provider of innovative solutions in the industrial chemical market. With a strong commitment to customer satisfaction, we strive to deliver exceptional products and services that meet the evolving needs of our clients. Our dynamic team is dedicated to fostering a culture of collaboration, innovation, and continuous improvement. If you share our values and are eager to contribute to our success, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As an Experienced Customer Service Specialist, you will be responsible for: * Providing external customer support and internal support functions relative to sales, ensuring customers receive their products on time and in good condition. * Entering and maintaining pricing and customer details in our systems, verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebates in our ERP system. * Communicating with our Sales group to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system, as well as keeping them informed of key issues and accounts. * Inputting accurate customer order information into SAP in accordance with procedures set forth by our department Manager. * Communicating with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling. * Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details. * Processing returns, credits, and debits in SAP in accordance with existing procedures. * Coordinating imported products via the chain order process in SAP. * Coordinating orders with third-party suppliers through the third-party order process in SAP. * Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues. * Performing other duties as assigned. **Essential Qualifications** To be successful in this role, you will need: * A High School diploma or equivalent (GED) and 3 to 5 years of prior experience in customer service, accounts payable, or order entry. * Experience in export transportation or international business in the industrial chemical market is preferred. * Import/Export experience is highly desired. * Solid communication skills, both written and verbal. * Excellent organizational and interpersonal skills. * Computer skills and proficiency with automated sales systems. * Ability to input data quickly and accurately and function in a fast-paced environment. * Ability to perform multiple tasks under pressure and analyze problems with minimum supervision. * Ability to maintain confidential information at all times. * Working knowledge of Microsoft Word and Excel. * Working knowledge of SAP. **Preferred Qualifications** While not required, the following qualifications will be highly beneficial: * Experience with distribution or manufacturing of products, preferably multiple products. * SAP experience, particularly with a large portfolio of vendors and products. * Order to Cash experience. * Experience with a portfolio of accounts. * Experience in a fast-paced environment. * Multi-tasking abilities. * Interaction with Sales/purchasing is helpful. * Logistics experience is a plus. **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you will have access to: * Comprehensive training programs to enhance your skills and knowledge. * Opportunities for career growth and advancement within our company. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. * Professional development opportunities to stay up-to-date with industry trends and best practices. **Work Environment and Company Culture** Our company values a dynamic and inclusive work environment that fosters creativity, innovation, and collaboration. As a hybrid employee, you will enjoy: * 2 days in the office and 3 days working from home. * Flexible scheduling to accommodate your needs. * Access to state-of-the-art technology and equipment. * Collaborative and supportive team environment. * Recognition and rewards for outstanding performance. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * $25/hour base rate. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Professional development opportunities. * Recognition and rewards for outstanding performance. **How to Apply** If you are a motivated and customer-focused individual with a passion for order management and logistics coordination, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** Our company is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job