**Experienced Customer Service Specialist I – Remote Opportunity with arenaflex**

As a leading healthcare provider network, arenaflex is dedicated to delivering world-class, patient-centered care. Our team of passionate professionals is committed to making a positive impact on the lives of our patients and their families. We're now seeking an experienced Customer Service Specialist I to join our dynamic team in a full-time, remote capacity. If you're a customer-focused individual with a strong work ethic and a passion for delivering exceptional service, we encourage you to apply. **About arenaflex** arenaflex is a top healthcare provider network that's dedicated to providing high-quality, patient-centered care. Our team of healthcare professionals is committed to delivering exceptional service and making a positive impact on the lives of our patients and their families. We're proud to be a part of the arenaflex team, and we're excited to have you join us on this journey. **Job Summary** As a Customer Service Specialist I, you'll play a critical role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary responsibilities will include collections of outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. You'll also be responsible for handling customer inquiries, disputes, and complaints, and escalating contentious complaints to your supervisor or higher management. **Key Responsibilities** * Handle a large volume of calls and perform work in a timely manner * Attempt to collect full payment from patients or guarantors in a professional and courteous manner * Establish payment arrangements per guidelines and document terms in the billing system * Apply payments collected over the phone to each date of service * Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to your supervisor or higher management * Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate * Clearly document in the system a summary of work and follow-up steps after each call **Essential Qualifications** * High school graduate or GED certificate is required * A minimum of 6 months' experience in a physician billing or third-party payer environment * Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations * Candidate must demonstrate the ability to understand and navigate the payer adjudication process * Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred * Knowledge of medical terminology is preferred * Previous call center/claims experience is preferred * Previous experience in an academic healthcare setting is preferred **Preferred Qualifications** * Experience working in a remote or virtual environment * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet productivity standards * Proficiency in Microsoft Office and other software applications * Experience with patient financial and practice management systems **Compensation and Benefits** * Hourly rate ranges: $21.63 - $26.44 * Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education * Comprehensive benefits package, including healthcare and various other benefits * Paid time off to promote a healthy lifestyle **Work Environment and Company Culture** * arenaflex is committed to providing a productive environment for all employees * We offer a competitive comprehensive benefit package to eligible employees * We're an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws **Career Growth Opportunities and Learning Benefits** * Opportunity to grow as part of a Revenue Cycle Career Ladder * Training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment **How to Apply** Ready to join our team? The first step is easy. Click the link below to apply now, and we'll be in touch soon! **Simple Application Process** * Click the link above to apply now * Fill out the online application form * Attach your resume and cover letter (if required) * We'll review your application and contact you for an interview Don't miss this opportunity to join our dynamic team and make a positive impact on the lives of our patients and their families. Apply now to become a part of the arenaflex team! Apply for this job