**Experienced Customer Service Specialist – Hybrid In-office – Greenbelt, MD**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a dynamic organization dedicated to making a positive impact on public health. As a Customer Service Specialist, you will play a vital role in supporting a major CDC (Centers for Disease Control & Prevention)/NIOSH (National Institute for Occupational Safety & Health) contract, working closely with our team to provide top-notch service to our members. **About blithequark** blithequark is a leading organization in the public health sector, committed to delivering innovative solutions that improve the lives of individuals and communities. Our team is passionate about making a difference, and we're seeking like-minded professionals to join our ranks. As a Customer Service Specialist, you will be part of a dynamic team that values collaboration, creativity, and a customer-centric approach. **Responsibilities** As a Customer Service Specialist, you will be responsible for multiple operational functions across the Member Services department, including: * Data management across multiple data management systems, including claims processing systems, case management systems, and databases * Handling sensitive information, such as PII and PHI, in adherence with HIPAA and federal data privacy regulations * Communication with multiple business teams internally (Claims, Certification, Enrollment, Outreach) and the public * Maintaining subject matter expertise in federal regulations that define the parameters of the World Trade Center (WTC) Health Program, which define Program eligibilities * Daily processing of diverse work products in a high-volume environment, maintaining the highest standards of customer service * Managing in-bound and out-bound calls, working with the public, and * Identifying issues quickly and escalating them through the management chain as needed **Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * 2-5 years of related experience, such as call center and customer service * Proficiency in MS Office * Excellent oral and written communication skills * Strong attention to detail * Previous healthcare experience is strongly preferred * Ability to obtain and maintain required clearance **Benefits** As a full-time employee of blithequark, you will enjoy a comprehensive benefits package, including: * Health, dental, and vision insurance * 401(k) plan with company match * Paid time off (PTO) and paid holidays * A hybrid schedule with two days of work-from-home flexibility * A jeans-every-day office environment that encourages comfort and productivity **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Specialist, you will have opportunities to: * Develop your skills and expertise in customer service, data management, and communication * Collaborate with cross-functional teams to drive business results and improve processes * Participate in training and professional development programs to enhance your career prospects * Contribute to the success of a major public health project, making a meaningful impact on the lives of individuals and communities **Work Environment and Company Culture** Our office is a dynamic and inclusive environment that values diversity, equity, and inclusion. We strive to create a workplace culture that is: * Collaborative and team-oriented * Innovative and forward-thinking * Customer-centric and service-focused * Respectful and inclusive of all employees **Compensation and Perks** We offer a competitive salary and a comprehensive benefits package, including: * A salary range of $45,000 - $60,000 per year, depending on experience * A bonus structure that rewards performance and contributions to the team * Opportunities for professional development and career growth * A hybrid schedule with two days of work-from-home flexibility * A jeans-every-day office environment that encourages comfort and productivity **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Apply Now** Apply for this job