**Experienced Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, blithequark**

Are you a passionate and innovative problem-solver driven to help people navigate the complexities of healthcare billing and revenue cycle management? Do you have a strong background in customer service, administrative work, and a desire to cultivate change in the healthcare industry? If so, we invite you to join our dynamic team at blithequark as a Customer Service Specialist, where you will play a crucial role in delivering world-class care and service to our patients. **About blithequark** blithequark is a leading healthcare organization dedicated to transforming the primary care experience. We are committed to delivering high-quality care and service to our patients, and we are seeking a talented and compassionate individual to join our team as a Customer Service Specialist. Our team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. We handle billing inquiries with empathy and efficiency, and our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. **A Day in the Life** As a Customer Service Specialist at blithequark, you will handle inbound calls from our patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You will solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. You will also document all interactions in the electronic health record system and follow up on pending issues. **Key Responsibilities** * Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience. * Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. * Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support blithequark's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients. * Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service. * Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. * Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work. * Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs. **Essential Qualifications** * 2+ years of customer service experience in a call center environment * 1+ years with medical billing, insurance claims, or healthcare revenue cycle * Demonstrated proficiency in Microsoft Office Suite * Experience using electronic health records (EHR) or customer relationship management (CRM) systems * Knowledge of HIPAA compliance and healthcare privacy regulations * High school diploma or equivalent **Preferred Qualifications** * Spanish Speaking * Ability to work various shifts * Strong problem-solving and documentation skills * Ability to type 45+ WPM while maintaining accuracy **Work Environment and Culture** blithequark is committed to creating a diverse and inclusive workplace where our employees feel valued, respected, and empowered to succeed. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you are a motivated and compassionate individual with a passion for delivering world-class care and service, we invite you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We look forward to reviewing your application and learning more about your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating a diverse and inclusive workplace where our employees feel valued, respected, and empowered to succeed. 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