Experienced Customer Service Specialist – Full Remote Supply Chain Opportunity in Consumer Packaged Goods

Welcome to blithequark: Where Passion Meets Purpose At blithequark, we're driven by a mission to make a positive impact on the world. Our signature, "For All, For Good," reflects our commitment to providing healthier and responsible food options for everyone. With a global presence in over 30 countries and a portfolio of beloved brands, we're dedicated to building a sustainable business model that prioritizes consumers and responsibility. If you're looking for a company that shares your values and is passionate about making a difference, you're in the right place. About Our Company Culture blithequark has been recognized as one of Chicago's "101 Best and Brightest Companies to Work For" for 10 consecutive years. Our headquarters in Chicago and manufacturing plants in Little Chute, WI, Leitchfield, KY, and Brookings, SD, are just a few examples of our commitment to excellence. We're proud of our achievements and are always looking for talented individuals to join our team. Job Description Summary As a Customer Service Specialist at blithequark, you'll play a vital role in managing our supply chain relationships with valued customers. Your primary responsibilities will include ensuring seamless order management, resolving issues promptly, and guaranteeing timely delivery and accurate invoicing. You'll have the opportunity to build and maintain positive relationships with internal and external stakeholders, leveraging your expertise to identify order trends and drive efficiency for our customers and blithequark. Additionally, you'll navigate various software environments to process customer orders and provide exceptional support to our Regional Sales Managers. Key Responsibilities: Manage all aspects of supply chain relationships with assigned customers, including receipt of purchase orders and prompt resolution of any issues that may arise. Establish and maintain positive relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, IT, and more. Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts. Proactively identify order trends and patterns that will drive efficiency for customers and blithequark. Audit pricing on customer orders to ensure alignment with blithequark's SAP system, working with RSM, Brokers, and Finance to correct discrepancies. Process customer orders, including sample requests, donation orders, and return orders. Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries. Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP. Navigate three distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce. Qualifications and Competencies To succeed in this role, you'll need: 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics. A bachelor's degree is preferred, although additional experience will be considered in place of a degree. Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint. Strong communication, interpersonal, and collaboration skills, along with the ability to establish and maintain positive business relationships. Strong organizational, analytical, problem-solving, and decision-making abilities, as well as experience in account management and business development. Performance Expectations: We expect our Customer Service Specialists to demonstrate: Quality, accuracy, timeliness, reliability, and thoroughness of work performed. The ability to gain the trust and respect of management, coworkers, and brokers. Maintenance of the integrity of confidential business and product information. Effective communication and development of good working relationships with other employees to accomplish goals and objectives of the department. Working Conditions and Benefits This is a full remote job, and you'll be working from the comfort of your own home. Hours of work will generally be during regular business hours, with at least 40 hours per week. You can expect a competitive salary range of $65,000 - $75,000, along with a 5% bonus. As a blithequark employee, you'll also enjoy a range of benefits, including: Opportunities for career growth and professional development. A dynamic and supportive work environment. A comprehensive benefits package, including health insurance, retirement plans, and paid time off. Recognition and rewards for outstanding performance. Diversity, Equity, and Inclusion blithequark is an equal employment opportunity employer, committed to recruiting, hiring, and promoting people with disabilities and veterans. We prohibit harassment of applicants or employees based on any protected categories and comply with all applicable federal, state, and local laws. If you need an accommodation or assistance in using our website, please don't hesitate to contact us. Conclusion If you're passionate about delivering exceptional customer service and thrive in a fast-paced, customer-centric environment, we want to hear from you! Join our team at blithequark and become part of a company that's dedicated to making a positive impact on the world. Apply now and take the first step towards an exciting and rewarding career. Apply for this job