**Experienced Customer Service Specialist – Empowering Patients, Enhancing Lives at arenaflex**

As a leading healthcare organization, arenaflex is dedicated to providing full-service home medical equipment products and services that empower patients to live their best lives – out of the hospital and in their homes. We're seeking a compassionate and detail-oriented Customer Service Specialist to join our team and make a profound impact on the quality of patients' lives. **About arenaflex** arenaflex is a dynamic and innovative company that is revolutionizing the healthcare industry with its cutting-edge products and services. Our mission is to provide patients with the best possible care and support, enabling them to live independently and with dignity. We're committed to delivering exceptional customer service, and we're looking for talented individuals who share our passion for making a difference in the lives of patients. **Job Summary** As a Customer Service Specialist at arenaflex, you will be responsible for learning and understanding the entire front-end process to ensure successful service for our patients. You will work in a fast-paced environment, answering inbound calls, making outbound calls, and providing exceptional customer service to patients, families, and healthcare professionals. Your primary goal will be to provide timely and accurate information, resolve customer complaints, and ensure that patients receive the best possible care and support. **Key Responsibilities** * Develop and maintain working knowledge of current products and services offered by arenaflex * Answer all calls and emails in a timely manner, adhering to performance goals * Document all call information according to standard operating procedures * Answer questions about products and services, retail stores, general service line information, and other information as necessary * Process orders, route calls to appropriate resources, and follow up on customer calls where necessary * Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required * Navigate through multiple online EMR systems to obtain applicable documentation * Enter and review all pertinent information in EMR system, including authorizations and expiration dates * Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies * Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered * Facilitate resolution on customer complaints and problem-solving **Requirements** * High School Diploma or equivalent required * One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management * Excellent customer service skills, analytical and problem-solving skills, and attention to detail * Proficient computer skills and knowledge of Microsoft Office * Ability to prioritize and manage multiple tasks, work independently, and as part of a group **What We Offer** * Competitive salary starting at $18.00 per hour * Opportunity to make a profound impact on the quality of patients' lives * Flexible work arrangements, including remote work options * Equal opportunity employer with a commitment to diversity and inclusion * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Why Join arenaflex?** * arenaflex is a dynamic and innovative company that is revolutionizing the healthcare industry * We're committed to delivering exceptional customer service and making a difference in the lives of patients * We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development * Our team is collaborative and supportive, and we're passionate about making a positive impact on the world **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Please submit your application without delay. Apply for this job Apply for this job