**Experienced Customer Service Specialist - Admissions Office (Part Time / Day Shift)**
At arenaflex, we're dedicated to providing the highest level of care to our patients, conducting innovative research, and educating future leaders in the field of medicine. As a leading academic medical center, we're constantly pushing the boundaries of what's possible in healthcare. Our employees are the driving force behind our success, and we're seeking a highly skilled and compassionate Customer Service Specialist to join our Admissions Office team.
**About arenaflex**
arenaflex is a world-renowned academic medical center that's committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. Our employees are the heart of our organization, and we're proud to offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration.
**Job Summary**
We're seeking a highly motivated and customer-focused Customer Service Specialist to join our Admissions Office team on a part-time basis. As a key member of our team, you'll be responsible for providing exceptional patient scheduling, registration, insurance verification, and coordination of services. You'll work closely with patients, families, and healthcare professionals to ensure seamless and efficient care.
**Responsibilities**
As a Customer Service Specialist, you'll be responsible for:
* Providing complete and accurate patient scheduling, registration, and insurance verification services
* Coordinating and communicating effectively with patients, families, and healthcare professionals during increased volumes or complex situations
* Demonstrating adaptability and flexibility in a fast-paced environment
* Supporting inbound and outbound calls to or from patients, guests, or appropriate parties to provide services
* Effectively managing general patient complaints and concerns in a professional manner
* Understanding and supporting Point of Service Collections
* Referring patients to appropriate personnel for questions regarding collections, insurance coverages, and financial assistance
* Disseminating information to patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, arrival times, and other relevant details
* Verifying patient, guarantor, coverage, and hospital account information
* Performing required referral authorization processes and entering orders for applicable tests
* Understanding insurance company coverage and referral authorization requirements of payors
* Preparing and releasing records or orders in the e-Health record
* Scanning necessary documents into the medical record and sending pertinent information to document imaging or health information management teams
* Completing documentation for compliance and regulatory needs and releasing orders
* Retaining knowledge and abiding by all regulatory requirements pertaining to duties of position and overall operations
* Screening and accurately relaying messages using established protocols for emergent, urgent, and non-urgent calls
* Demonstrating ability to register unscheduled patients requiring full financial clearance
* Completing assigned patient scheduling and registration work queues according to performance standards
* Resolving work queue issues and missing registration items via electronic medical record
**Requirements**
To be successful in this role, you'll need:
* High School Diploma or equivalent GED
* One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
* One year of experience with basic keyboarding, personal computer use, and other office setting equipment
* Valid driver's license (for Regional Positions only)
**Preferred Qualifications**
* One year of registration experience, Point of Service Collection, insurance validation, understanding of compliance regulatory guidelines, and order release processes
* One year of prior experience in Revenue Cycle in a Hospital Medical Office Setting
* Previous Epic or equivalent Electronic Medical Record experience
**What We Offer**
At arenaflex, we believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Our employees are actively engaged and committed to our mission, and we're proud to offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration.
**Career Growth Opportunities**
As a Customer Service Specialist, you'll have opportunities to develop your skills and advance your career within arenaflex. We offer a range of training programs, mentorship opportunities, and professional development resources to help you achieve your goals.
**Work Environment and Company Culture**
Our Admissions Office is a fast-paced and dynamic environment that requires flexibility, adaptability, and a customer-focused approach. We're committed to providing exceptional patient care, and our employees are the driving force behind our success. Our company culture is built on a foundation of respect, empathy, and compassion, and we're proud to offer a supportive and inclusive work environment that fosters growth, innovation, and collaboration.
**Compensation, Perks, and Benefits**
We offer a comprehensive compensation and benefits program that includes:
* Competitive salary and benefits package
* Prepaid tuition assistance program
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
* Employee recognition and rewards program
**How to Apply**
If you're a highly motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Apply Now
**About arenaflex**
arenaflex is a world-renowned academic medical center that's committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. Our employees are the heart of our organization, and we're proud to offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration.
**Job Summary**
We're seeking a highly motivated and customer-focused Customer Service Specialist to join our Admissions Office team on a part-time basis. As a key member of our team, you'll be responsible for providing exceptional patient scheduling, registration, insurance verification, and coordination of services. You'll work closely with patients, families, and healthcare professionals to ensure seamless and efficient care.
**Responsibilities**
As a Customer Service Specialist, you'll be responsible for:
* Providing complete and accurate patient scheduling, registration, and insurance verification services
* Coordinating and communicating effectively with patients, families, and healthcare professionals during increased volumes or complex situations
* Demonstrating adaptability and flexibility in a fast-paced environment
* Supporting inbound and outbound calls to or from patients, guests, or appropriate parties to provide services
* Effectively managing general patient complaints and concerns in a professional manner
* Understanding and supporting Point of Service Collections
* Referring patients to appropriate personnel for questions regarding collections, insurance coverages, and financial assistance
* Disseminating information to patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, arrival times, and other relevant details
* Verifying patient, guarantor, coverage, and hospital account information
* Performing required referral authorization processes and entering orders for applicable tests
* Understanding insurance company coverage and referral authorization requirements of payors
* Preparing and releasing records or orders in the e-Health record
* Scanning necessary documents into the medical record and sending pertinent information to document imaging or health information management teams
* Completing documentation for compliance and regulatory needs and releasing orders
* Retaining knowledge and abiding by all regulatory requirements pertaining to duties of position and overall operations
* Screening and accurately relaying messages using established protocols for emergent, urgent, and non-urgent calls
* Demonstrating ability to register unscheduled patients requiring full financial clearance
* Completing assigned patient scheduling and registration work queues according to performance standards
* Resolving work queue issues and missing registration items via electronic medical record
**Requirements**
To be successful in this role, you'll need:
* High School Diploma or equivalent GED
* One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
* One year of experience with basic keyboarding, personal computer use, and other office setting equipment
* Valid driver's license (for Regional Positions only)
**Preferred Qualifications**
* One year of registration experience, Point of Service Collection, insurance validation, understanding of compliance regulatory guidelines, and order release processes
* One year of prior experience in Revenue Cycle in a Hospital Medical Office Setting
* Previous Epic or equivalent Electronic Medical Record experience
**What We Offer**
At arenaflex, we believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Our employees are actively engaged and committed to our mission, and we're proud to offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration.
**Career Growth Opportunities**
As a Customer Service Specialist, you'll have opportunities to develop your skills and advance your career within arenaflex. We offer a range of training programs, mentorship opportunities, and professional development resources to help you achieve your goals.
**Work Environment and Company Culture**
Our Admissions Office is a fast-paced and dynamic environment that requires flexibility, adaptability, and a customer-focused approach. We're committed to providing exceptional patient care, and our employees are the driving force behind our success. Our company culture is built on a foundation of respect, empathy, and compassion, and we're proud to offer a supportive and inclusive work environment that fosters growth, innovation, and collaboration.
**Compensation, Perks, and Benefits**
We offer a comprehensive compensation and benefits program that includes:
* Competitive salary and benefits package
* Prepaid tuition assistance program
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
* Employee recognition and rewards program
**How to Apply**
If you're a highly motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Apply Now