**Experienced Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt at arenaflex**
**Join the arenaflex Team and Make a Lasting Impact on Student Success**
Are you passionate about delivering exceptional customer service and making a difference in the lives of students? Do you have a strong background in administrative analysis and a keen eye for detail? If so, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex.
**About arenaflex**
arenaflex is a comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. As a member of the arenaflex team, you will be part of a dynamic and inclusive community that values diversity, equity, and inclusion.
**About the Position**
The Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt is a critical role within the Student Business Services department, responsible for providing exceptional customer service to students, parents, and university departments. As a member of this team, you will be the front door and face of Student Business Services, providing information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures.
**Key Responsibilities**
* Provide exceptional customer service to students, parents, and university departments, responding to inquiries and resolving issues in a timely and professional manner
* Research, investigate, analyze, and follow up on student questions, providing accurate and timely information
* Maintain confidentiality and adhere to Family Educational Rights and Privacy Act (FERPA) privacy guidelines
* Develop and maintain in-depth knowledge of arenaflex campus policies and procedures, as well as industry standards
* Represent Student Business Services by effectively communicating with diverse groups, including students, faculty, staff, and the general public
* Provide back-up on phones, live chat, and in-person Student Business Services as needed
* Collaborate with Financial Aid, Admissions, Registrar, Accounts Payable, and other Student Service departments to provide seamless customer service
* Assist in monitoring and creating content for departmental social media platforms to aid with customer service
**Essential Qualifications**
* Bachelor's degree from an accredited four-year college or university and/or the equivalent training and administrative work experience
* Working knowledge of general practices, program, or administrative specialty
* Basic knowledge of and the ability to apply fundamental concepts
* Working knowledge of budget policies and procedures
* Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, or administrative specialty
* Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis
* Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques
* Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments
* Demonstrated ability to establish and maintain cooperative working relationships
**Preferred Qualifications**
* Experience using PeopleSoft Student Financials functionality in a university environment
* Working knowledge of Federal/CSU rules and policies
* Experience providing customer service in a Higher Educational environment
**Special Working Conditions**
* Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
* California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive
* Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply
* Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose
**What We Offer**
* Competitive salary range: $3,879 - $4,300 per month
* Ongoing appointment type
* Full-time time base
* Monday - Friday, 8:00 AM - 5:00 PM work schedule
* Comprehensive benefits package, including medical, dental, and vision insurance
* Retirement plan options
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply**
If you are passionate about delivering exceptional customer service and making a difference in the lives of students, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex. Please submit your online application, including your resume and cover letter, by September 12, 2024, at 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time).
**Apply online at:** https://careers.pageuppeople.com/873/fl/en-us/job/542245/customer-service-specialist-administrative-analystspecialistnonexempt
**jeid-d551b6ba384cc44590bc712233cebf84**
Apply Job!
Are you passionate about delivering exceptional customer service and making a difference in the lives of students? Do you have a strong background in administrative analysis and a keen eye for detail? If so, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex.
**About arenaflex**
arenaflex is a comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. As a member of the arenaflex team, you will be part of a dynamic and inclusive community that values diversity, equity, and inclusion.
**About the Position**
The Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt is a critical role within the Student Business Services department, responsible for providing exceptional customer service to students, parents, and university departments. As a member of this team, you will be the front door and face of Student Business Services, providing information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures.
**Key Responsibilities**
* Provide exceptional customer service to students, parents, and university departments, responding to inquiries and resolving issues in a timely and professional manner
* Research, investigate, analyze, and follow up on student questions, providing accurate and timely information
* Maintain confidentiality and adhere to Family Educational Rights and Privacy Act (FERPA) privacy guidelines
* Develop and maintain in-depth knowledge of arenaflex campus policies and procedures, as well as industry standards
* Represent Student Business Services by effectively communicating with diverse groups, including students, faculty, staff, and the general public
* Provide back-up on phones, live chat, and in-person Student Business Services as needed
* Collaborate with Financial Aid, Admissions, Registrar, Accounts Payable, and other Student Service departments to provide seamless customer service
* Assist in monitoring and creating content for departmental social media platforms to aid with customer service
**Essential Qualifications**
* Bachelor's degree from an accredited four-year college or university and/or the equivalent training and administrative work experience
* Working knowledge of general practices, program, or administrative specialty
* Basic knowledge of and the ability to apply fundamental concepts
* Working knowledge of budget policies and procedures
* Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, or administrative specialty
* Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis
* Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques
* Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments
* Demonstrated ability to establish and maintain cooperative working relationships
**Preferred Qualifications**
* Experience using PeopleSoft Student Financials functionality in a university environment
* Working knowledge of Federal/CSU rules and policies
* Experience providing customer service in a Higher Educational environment
**Special Working Conditions**
* Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
* California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive
* Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply
* Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose
**What We Offer**
* Competitive salary range: $3,879 - $4,300 per month
* Ongoing appointment type
* Full-time time base
* Monday - Friday, 8:00 AM - 5:00 PM work schedule
* Comprehensive benefits package, including medical, dental, and vision insurance
* Retirement plan options
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply**
If you are passionate about delivering exceptional customer service and making a difference in the lives of students, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex. Please submit your online application, including your resume and cover letter, by September 12, 2024, at 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time).
**Apply online at:** https://careers.pageuppeople.com/873/fl/en-us/job/542245/customer-service-specialist-administrative-analystspecialistnonexempt
**jeid-d551b6ba384cc44590bc712233cebf84**
Apply Job!