**Experienced Customer Service & Sales Representative – Custom Signage Solutions**
At arenaflex, we're passionate about delivering high-quality, custom-made products that exceed our customers' expectations. As a leader in providing custom metal plaques for businesses, organizations, and individuals, we're seeking a motivated and detail-oriented Customer Service & Sales Representative to join our dynamic team. If you're a people person with a passion for sales and customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leader in providing custom signage solutions through three brands: arenaflex.com, WoodlandManufacturing.com, and CraftCuts.com. We pride ourselves on delivering exceptional customer service and outstanding craftsmanship. Our team is dedicated to fostering a positive and collaborative work environment where people can have fun while providing outstanding service. We're looking for an individual who can help us grow while caring for our team and clients.
**What You Bring to the Table**
As a Customer Service & Sales Representative, you'll be responsible for building and maintaining relationships with new and existing customers, ensuring repeat business and customer loyalty. To succeed in this role, you'll need to bring the following skills and qualities:
* **Exceptional organizational skills**: You can juggle multiple tasks while keeping everything on track.
* **Attention to detail**: You'll ensure every order is entered accurately and every client receives the right product.
* **Strong communication skills**: You can engage with clients professionally and clearly, whether via phone, email, or chat.
* **Data entry expertise**: Fast and accurate data entry skills are a must.
* **Previous experience in sales or customer service**: You'll have a proven track record of success in sales or customer service.
* **Proficiency with Microsoft Office Suite and CRM systems**: You'll be comfortable using our CRM system and Microsoft Office Suite.
* **A positive attitude and a team-oriented mindset**: You'll be a team player who is always willing to lend a hand.
* **A friendly, outgoing personality and a passion for connecting with people**: You'll be able to build strong relationships with our customers and colleagues.
* **Comfort in working both individually and in a team environment**: You'll be able to work independently and as part of a team.
* **Ability to review and understand artwork in Corel Draw or Adobe Illustrator**: You'll be able to review and understand artwork in Corel Draw or Adobe Illustrator.
**Helpful Attributes**
* **Knowledge and experience with graphic programs like Corel Draw or Adobe Illustrator**: While not required, experience with graphic programs like Corel Draw or Adobe Illustrator would be a bonus.
**Key Responsibilities**
As a Customer Service & Sales Representative, your key responsibilities will include:
* **Building and maintaining relationships with new and existing customers**: You'll be responsible for building and maintaining relationships with our customers to ensure repeat business and customer loyalty.
* **Responding promptly to customer inquiries, quote requests, and sample needs**: You'll be the first point of contact for our customers, responding promptly to their inquiries, quote requests, and sample needs.
* **Identifying and developing new sales opportunities**: You'll be responsible for identifying and developing new sales opportunities to expand our customer base.
* **Providing creative, tailored signage solutions**: You'll work with our customers to provide creative, tailored signage solutions that align with their needs and visions.
* **Coordinating design presentations**: You'll coordinate design presentations to ensure that our custom products meet our customers' expectations.
* **Preparing and submitting accurate quotes**: You'll prepare and submit accurate quotes in Magento based on margin and market value.
* **Following up on quotes, addressing client concerns, and converting quotes into orders**: You'll follow up on quotes, address client concerns, and convert quotes into orders.
* **Entering detailed information into Magento**: You'll enter detailed information into Magento to ensure smooth and efficient production of custom signs.
* **Staying current on signage trends, materials, finishes, and new technologies**: You'll stay current on signage trends, materials, finishes, and new technologies to offer innovative solutions.
* **Collaborating with production teams**: You'll collaborate with our production teams to ensure that job components and timelines meet our customers' expectations.
* **Setting and managing client expectations**: You'll set and manage client expectations regarding product timelines and final design.
* **Addressing and resolving customer service issues**: You'll address and resolve any customer service issues with empathy, identifying solutions that lead to customer satisfaction.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service & Sales Representative, you'll have the opportunity to:
* **Develop your sales and customer service skills**: You'll have the opportunity to develop your sales and customer service skills, working with our experienced team to build strong relationships with our customers.
* **Learn about our products and services**: You'll learn about our products and services, including our custom signage solutions and graphic programs like Corel Draw or Adobe Illustrator.
* **Participate in training and development programs**: You'll participate in training and development programs to help you grow and develop your career.
**Work Environment and Company Culture**
At arenaflex, we're proud of our positive and collaborative work environment. Our team is dedicated to fostering a culture of respect, empathy, and open communication. We believe that our employees are our greatest asset, and we're committed to providing a safe and supportive work environment that allows our employees to thrive.
**Compensation, Perks, and Benefits**
As a Customer Service & Sales Representative, you'll be eligible for:
* **Competitive hourly rate**: You'll receive a competitive hourly rate of $19.00 per hour.
* **Benefits package**: You'll be eligible for our benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance.
* **Opportunities for career growth and development**: You'll have the opportunity to develop your career and grow with our company.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for sales and customer service, we want to hear from you! Please email your resume to [[email protected]](mailto:[email protected]). We're an equal opportunity employer and welcome applications from diverse candidates.
**Job Type**
* **Full-time**: This is a full-time position, requiring 40 hours of work per week.
* **Shift**: The shift is 8 hours per day, with flexibility to work varied hours as needed.
**Education**
* **High school or equivalent**: You'll need to have a high school diploma or equivalent to apply for this position.
**Experience**
* **Customer Service**: You'll need to have at least 3 years of experience in customer service to apply for this position.
* **Corel Draw or Adobe Illustrator**: While not required, experience with graphic programs like Corel Draw or Adobe Illustrator would be a bonus.
**Work Location**
* **In person**: This is an in-person position, requiring you to work from our office location.
Apply Now
**About arenaflex**
arenaflex is a leader in providing custom signage solutions through three brands: arenaflex.com, WoodlandManufacturing.com, and CraftCuts.com. We pride ourselves on delivering exceptional customer service and outstanding craftsmanship. Our team is dedicated to fostering a positive and collaborative work environment where people can have fun while providing outstanding service. We're looking for an individual who can help us grow while caring for our team and clients.
**What You Bring to the Table**
As a Customer Service & Sales Representative, you'll be responsible for building and maintaining relationships with new and existing customers, ensuring repeat business and customer loyalty. To succeed in this role, you'll need to bring the following skills and qualities:
* **Exceptional organizational skills**: You can juggle multiple tasks while keeping everything on track.
* **Attention to detail**: You'll ensure every order is entered accurately and every client receives the right product.
* **Strong communication skills**: You can engage with clients professionally and clearly, whether via phone, email, or chat.
* **Data entry expertise**: Fast and accurate data entry skills are a must.
* **Previous experience in sales or customer service**: You'll have a proven track record of success in sales or customer service.
* **Proficiency with Microsoft Office Suite and CRM systems**: You'll be comfortable using our CRM system and Microsoft Office Suite.
* **A positive attitude and a team-oriented mindset**: You'll be a team player who is always willing to lend a hand.
* **A friendly, outgoing personality and a passion for connecting with people**: You'll be able to build strong relationships with our customers and colleagues.
* **Comfort in working both individually and in a team environment**: You'll be able to work independently and as part of a team.
* **Ability to review and understand artwork in Corel Draw or Adobe Illustrator**: You'll be able to review and understand artwork in Corel Draw or Adobe Illustrator.
**Helpful Attributes**
* **Knowledge and experience with graphic programs like Corel Draw or Adobe Illustrator**: While not required, experience with graphic programs like Corel Draw or Adobe Illustrator would be a bonus.
**Key Responsibilities**
As a Customer Service & Sales Representative, your key responsibilities will include:
* **Building and maintaining relationships with new and existing customers**: You'll be responsible for building and maintaining relationships with our customers to ensure repeat business and customer loyalty.
* **Responding promptly to customer inquiries, quote requests, and sample needs**: You'll be the first point of contact for our customers, responding promptly to their inquiries, quote requests, and sample needs.
* **Identifying and developing new sales opportunities**: You'll be responsible for identifying and developing new sales opportunities to expand our customer base.
* **Providing creative, tailored signage solutions**: You'll work with our customers to provide creative, tailored signage solutions that align with their needs and visions.
* **Coordinating design presentations**: You'll coordinate design presentations to ensure that our custom products meet our customers' expectations.
* **Preparing and submitting accurate quotes**: You'll prepare and submit accurate quotes in Magento based on margin and market value.
* **Following up on quotes, addressing client concerns, and converting quotes into orders**: You'll follow up on quotes, address client concerns, and convert quotes into orders.
* **Entering detailed information into Magento**: You'll enter detailed information into Magento to ensure smooth and efficient production of custom signs.
* **Staying current on signage trends, materials, finishes, and new technologies**: You'll stay current on signage trends, materials, finishes, and new technologies to offer innovative solutions.
* **Collaborating with production teams**: You'll collaborate with our production teams to ensure that job components and timelines meet our customers' expectations.
* **Setting and managing client expectations**: You'll set and manage client expectations regarding product timelines and final design.
* **Addressing and resolving customer service issues**: You'll address and resolve any customer service issues with empathy, identifying solutions that lead to customer satisfaction.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service & Sales Representative, you'll have the opportunity to:
* **Develop your sales and customer service skills**: You'll have the opportunity to develop your sales and customer service skills, working with our experienced team to build strong relationships with our customers.
* **Learn about our products and services**: You'll learn about our products and services, including our custom signage solutions and graphic programs like Corel Draw or Adobe Illustrator.
* **Participate in training and development programs**: You'll participate in training and development programs to help you grow and develop your career.
**Work Environment and Company Culture**
At arenaflex, we're proud of our positive and collaborative work environment. Our team is dedicated to fostering a culture of respect, empathy, and open communication. We believe that our employees are our greatest asset, and we're committed to providing a safe and supportive work environment that allows our employees to thrive.
**Compensation, Perks, and Benefits**
As a Customer Service & Sales Representative, you'll be eligible for:
* **Competitive hourly rate**: You'll receive a competitive hourly rate of $19.00 per hour.
* **Benefits package**: You'll be eligible for our benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance.
* **Opportunities for career growth and development**: You'll have the opportunity to develop your career and grow with our company.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for sales and customer service, we want to hear from you! Please email your resume to [[email protected]](mailto:[email protected]). We're an equal opportunity employer and welcome applications from diverse candidates.
**Job Type**
* **Full-time**: This is a full-time position, requiring 40 hours of work per week.
* **Shift**: The shift is 8 hours per day, with flexibility to work varied hours as needed.
**Education**
* **High school or equivalent**: You'll need to have a high school diploma or equivalent to apply for this position.
**Experience**
* **Customer Service**: You'll need to have at least 3 years of experience in customer service to apply for this position.
* **Corel Draw or Adobe Illustrator**: While not required, experience with graphic programs like Corel Draw or Adobe Illustrator would be a bonus.
**Work Location**
* **In person**: This is an in-person position, requiring you to work from our office location.
Apply Now