**Experienced Customer Service Representative/Dispatcher – Remote Opportunity with blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Representative/Dispatcher. As a key member of our team, you will play a vital role in providing comfort and convenience to our customers through indoor heating and air conditioning solutions. **About blithequark** Founded in 1979, blithequark has grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. Our commitment to exceptional customer service, quality workmanship, and community involvement has earned us a reputation as a trusted partner for homeowners and businesses alike. At blithequark, we believe that our people are our greatest asset, and we're dedicated to creating a positive, inclusive work environment that fosters growth, learning, and success. **Job Role** As a Customer Service Representative/Dispatcher, you will be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include: * Maintaining our customer database to ensure accurate and up-to-date information * Making daily outbound phone calls to customers to confirm appointments, provide updates, and resolve issues * Routing technicians based on location to ensure timely and efficient service delivery * Maintaining a positive team atmosphere with all members of the dispatch team * Collaborating with other departments to resolve customer complaints and concerns **Schedule** Our flexible schedule allows for a great work-life balance: * Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break) * Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) **Qualifications** To succeed in this role, you will need: * Previous call center experience (at least one year) * The ability to type at a speed of approximately 70 words per minute * Excellent communication and interpersonal skills to handle high call volumes and customer interactions * The ability to work independently as well as within a team environment * Familiarity with main cities and locations in Northern Virginia * Accurate documentation skills to maintain our customer database (Service Titan) **Remote Work Requirements** To ensure your success in a remote work environment, you will need: * A high-speed internet connection * A quiet workspace with minimal background noise * A laptop and cell phone provided by blithequark **Benefits and Culture** At blithequark, we believe in taking care of our employees and their families. Our comprehensive benefits package includes: * Medical, dental, vision, STD, LTD, and life insurance * 401(k) retirement plan with company match * 7 paid holidays per year * Paid vacation and personal days * Continued education and professional development opportunities **What We Offer** As a Customer Service Representative/Dispatcher at blithequark, you will have the opportunity to: * Work with a dynamic and supportive team * Develop your skills and expertise in customer service and dispatching * Contribute to the growth and success of a leading HVAC and Plumbing contractor * Enjoy a flexible schedule with remote work options * Participate in ongoing education and training programs * Take advantage of comprehensive benefits and perks **How to Apply** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. [Apply Now]( Join the blithequark team today and start delivering exceptional customer experiences that make a difference in people's lives! Apply for this job