**Experienced Customer Service Representative - Work from Home (WFH) Opportunity in Indianapolis, IN at arenaflex**
At arenaflex, we're not just about transportation – we're about people. We believe that everyone deserves personalized attention and exceptional care, which is why we're dedicated to removing community barriers and transforming the way people live, work, and interact with their surroundings. As a Customer Service Representative at arenaflex, you'll be at the forefront of our mission, providing top-notch service to our customers and helping us shape the future of our industry. **What will your job look like?** As a Customer Service Representative at arenaflex, you'll be responsible for handling a variety of tasks that will increase in complexity as your skills progress. Your primary focus will be on handling inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels. You'll also be responsible for providing top-quality customer service experience to a diverse customer population, scheduling trips in the most cost-effective manner, meeting job-specific key performance indicators and goals, responding to all inquiries in a timely and professional manner, recognizing, handling, and referring to situations of an emergent nature, responding to and documenting customer complaints, and providing support on special projects as needed. **Key Responsibilities:** * Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels * Provide top-quality customer service experience to a diverse customer population * Schedule trips in the most cost-effective manner * Meet job-specific key performance indicators and goals * Respond to all inquiries in a timely and professional manner * Recognize, handle, and refer to situations of an emergent nature * Respond to and document customer complaints * Provide support on special projects as needed **What you'll need:** * Experience, Education & Certifications: + Must reside in the State of Indiana + Must be 18 years of age or older + High School Diploma or GED + 1 year of Call Center experience + 6 months Customer Service experience + High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited + A quiet space within the home free of distractions to take in-coming calls * Skills: + Basic typing/computer experience with excellent navigational skills * Even better if you have... + Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and arenaflex’s Transportation Provider Network + Ability to adhere to all established arenaflex and Employee Handbook guidelines + Knowledge of Microsoft Outlook, Word, and Excel + Strong and effective communication skills + Ability to maintain a high level of confidentiality + Ability to multi-task accurately + Demonstrate effective problem-solving skills + Maintain a positive & professional attitude **What's in it for you:** * Pay on Demand * Health and Life Insurance Plans * Dental and Vision Plans * 401(k) with a company match * Paid Time Off and Holiday Pay * Maternity/Paternity Leave * Casual Dress Environment * Tuition Reimbursement * arenaflex Perks Discount Program * Leadership Mentoring Opportunities **Salary:** * Salary Min: $16.00 * Salary Max: $16.00 **Equal Opportunity Employer:** arenaflex is an equal opportunity employer. arenaflex considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact arenaflex’s People & Culture. **Apply Now:** If you're passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then apply now to become a Customer Service Representative at arenaflex. We can't wait to hear from you! ```html Join the arenaflex Team! At arenaflex, we're not just about transportation – we're about people. We believe that everyone deserves personalized attention and exceptional care, which is why we're dedicated to removing community barriers and transforming the way people live, work, and interact with their surroundings. What will your job look like? As a Customer Service Representative at arenaflex, you'll be responsible for handling a variety of tasks that will increase in complexity as your skills progress. Your primary focus will be on handling inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels. Key Responsibilities: Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels Provide top-quality customer service experience to a diverse customer population Schedule trips in the most cost-effective manner Meet job-specific key performance indicators and goals Respond to all inquiries in a timely and professional manner Recognize, handle, and refer to situations of an emergent nature Respond to and document customer complaints Provide support on special projects as needed What you'll need: Experience, Education & Certifications: Must reside in the State of Indiana Must be 18 years of age or older High School Diploma or GED 1 year of Call Center experience 6 months Customer Service experience High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited A quiet space within the home free of distractions to take in-coming calls Skills: Basic typing/computer experience with excellent navigational skills Even better if you have... Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and arenaflex’s Transportation Provider Network Ability to adhere to all established arenaflex and Employee Handbook guidelines Knowledge of Microsoft Outlook, Word, and Excel Strong and effective communication skills Ability to maintain a high level of confidentiality Ability to multi-task accurately Demonstrate effective problem-solving skills Maintain a positive & professional attitude What's in it for you: Pay on Demand Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement arenaflex Perks Discount Program Leadership Mentoring Opportunities Salary: Salary Min: $16.00 Salary Max: $16.00 Equal Opportunity Employer: arenaflex is an equal opportunity employer. arenaflex considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact arenaflex’s People & Culture. Apply Now: If you're passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then apply now to become a Customer Service Representative at arenaflex. We can't wait to hear from you! Apply for this job ``` Apply for this job