**Experienced Customer Service Representative - TRICARE Program (Remote Position)**

Are you passionate about delivering exceptional customer service and making a difference in the lives of others? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team in supporting the TRICARE program. As a key member of our team, you will play a vital role in providing empathetic and efficient service to our beneficiaries, end users, and clients. **About blithequark** blithequark is a leading provider of business services to governments, helping them operate health and human services programs. Our team is dedicated to delivering exceptional service and making a positive impact on the lives of others. We are committed to creating a diverse and inclusive workplace where our employees can grow and thrive. **Job Summary** As a Customer Service Representative on our TRICARE program, you will be responsible for providing exceptional customer service to our beneficiaries, end users, and clients. You will work in a remote environment, using a patient-centric approach to assist callers with their questions and concerns about the TRICARE program. You will also be responsible for updating beneficiary demographics in the government system, performing enrollments into the TRICARE program, and assisting with claim questions. **Key Responsibilities** * Provide exceptional customer service to our beneficiaries, end users, and clients via multiple channels, including telephone, email, web chat, and written letters. * Use a patient-centric approach to assist callers with their questions and concerns about the TRICARE program. * Update beneficiary demographics in the government system. * Perform enrollments into the TRICARE program. * Assist with claim questions. * Provide feedback and input on call trends, processes, procedures, and training. * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. * Meet performance requirements and maintain knowledge of project policies and procedures. * Actively participate in and support departmental and organizational quality initiatives and goals. * Work in a systematic, methodical, and orderly way to maintain quality work and high productivity. * Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment. * Make recommendations for changes to current policies or need for new policy to your supervisor in the spirit of process improvements. * Complete any other reasonable duties as requested by the manager. * Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules. **Requirements** * High school diploma or equivalent required; Bachelor's Degree or equivalent government or private-sector work experience preferred. * Proficient with computer, including Microsoft Office Suite, internet, and multi-tasking between multiple screens and programs. * Ability to pass a skills assessment. * Ability to obtain US Security Clearance. * Must be a US Citizen. * Minimum of 1+ years of contact center experience, preferably in a healthcare-related environment. * Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment. * Experience with healthcare insurance plans and billing. * Experience with military health programs. * Experience of healthcare terms. * Ability to speak Spanish, highly desirable. * Excellent written and oral communication skills. * Strong interpersonal skills with the ability to build relationships. * Proactive, self-starter with the ability to work well in a team environment. * Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking. **Remote Work Requirements** * HIPAA-compliant workspace: Private and secure workspace away from others, noise, and distractions. * Reliable high-speed internet: Ethernet/hard-wired connection (no WiFi or Hotspots). * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required. **Benefits** * Competitive hourly base pay rate: $18.75 per hour. * Opportunities for career growth and development. * Collaborative and supportive work environment. * Flexible remote work arrangement. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Opportunities for professional development and training. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We are proud to be an Affirmative Action/Equal Opportunity Employer and are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. **Pay Transparency** For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job