**Experienced Customer Service Representative – Transforming Healthcare through Exceptional Support**

At arenaflex, we're dedicated to making healthcare work better for everyone. As a Customer Service Representative, you'll play a vital role in delivering exceptional support to our members, customers, and the communities we serve. If you're passionate about providing top-notch service and have a desire to drive real change in the healthcare industry, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare organization that's committed to creating a culture of employee growth, collaborative innovation, and inspired leadership. We're proud to be recognized as one of America's Best Midsize Employers and Best Employers by State, as ranked by Forbes. Our purpose is to improve customers' lives by making healthcare work better, and we're looking for talented individuals like you to join our team. **Why Join arenaflex?** * **Meaningful Work**: As a Customer Service Representative, you'll have the opportunity to make a real difference in people's lives by providing exceptional support and resolving complex issues. * **Career Progression Opportunities**: We're committed to helping you grow and develop your skills, with opportunities for advancement and professional growth. * **Flexible Work Arrangements**: Enjoy a 40-hour workweek with flexible scheduling, including the option to work from home. * **Generous Benefits Package**: Receive comprehensive benefits, including health, dental, vision, PTO, and incredible retirement packages, starting on Day 1. * **Professional Development**: Take advantage of our 12-week paid virtual training program, which includes a one-time pre-tax allotment of $500 towards home office furniture. **Responsibilities** As a Customer Service Representative, you'll be accountable for: * **Inbound and Outbound Phone-Based Customer Service**: Provide first call and/or email resolution, de-escalate calls, and provide caller education through clear and accurate exchange of information. * **Issue Resolution**: Follow up, resolve, and document issues in a timely manner, routing inquiries needing further investigation to the appropriate department. * **Research and Documentation**: Conduct routine research as needed, follow up on pended items, and route incoming paperwork to correct departments for completion. * **Confidentiality and Security**: Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements. * **Performance and Attendance**: Perform with reliable and consistent behaviors, meeting performance goals and metrics, and maintaining excellent attendance. **Requirements** To be successful in this role, you'll need: * **High School Diploma or GED**: Required. * **One Year of Previous Customer Service Experience**: Required. * **Experience with MS Office or Other Computer Platforms**: Required. * **Two Years of College Level Courses or Two Years of Work Experience with Phone-Related Customer Service**: Preferred. * **Healthcare, Benefits, Call Center, Claims Processing, or Facets Experience**: A plus. **What We Offer** * **Medical, Vision, and Dental Coverage**: Comprehensive health benefits for you and your loved ones. * **Life and Disability Insurance**: Protection for you and your family. * **Retirement Programs**: Employer match and pension plan for your future. * **Wellness Incentives**: Onsite services, discount program, and more to support your well-being. * **Tuition Assistance**: Support for undergraduate and graduate degrees. * **Generous Paid Time Off**: Recharge and refocus with our comprehensive PTO policy. * **Free Parking**: Convenience and peace of mind. **Equal Employment Opportunity/Affirmative Action** arenaflex is an equal opportunity/affirmative action employer. We're committed to attracting and retaining the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information, or any other protected characteristic under applicable law. **How to Apply** If you're ready to join a dynamic team that's making a difference in the healthcare industry, apply now! Visit our website to submit your application, and don't forget to follow us on social media to stay up-to-date on the latest arenaflex news and opportunities. Apply Job! **National Salary Range** $36,600.00 - $54,900.00 **Location** arenaflex is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin. **Accommodations** If you need an accommodation to apply online for positions at arenaflex, please contact arenaflex Human Resources via email at [email protected] or via phone at 425-918-4785. Apply for this job