**Experienced Customer Service Representative Team Lead - National Remote**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a global organization that's revolutionizing the way people live healthier lives. As an Experienced Customer Service Representative Team Lead, you'll have the opportunity to join our team of dedicated professionals who are making a real difference in the lives of millions of people. At blithequark, we're committed to creating a culture that's guided by diversity and inclusion, where talented individuals from all backgrounds can come together to share their ideas, expertise, and passion for delivering exceptional care. Our comprehensive benefits package, including a competitive salary, comprehensive benefits, and career development opportunities, will support you every step of the way as you grow and succeed in your role. **About blithequark** blithequark is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Our team of dedicated professionals is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. With a culture that's guided by diversity and inclusion, we're committed to advancing health equity on a global scale. **The Role** As an Experienced Customer Service Representative Team Lead, you'll be responsible for leading a team of customer service representatives who provide exceptional support to our clients. Your primary responsibilities will include: * Taking inbound calls from clients who have questions or concerns about our services * Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers * Utilizing a computer database to verify Medicaid eligibility * Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization * Completing additional administrative tasks as assigned that support the Care Coordination team **Key Responsibilities:** * Taking inbound calls and providing exceptional support to clients * Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers * Utilizing a computer database to verify Medicaid eligibility * Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization * Completing additional administrative tasks as assigned that support the Care Coordination team **Required Qualifications:** * High School Diploma / GED * Must be 18 years of age OR older * 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September). It may be necessary, given the business need, to work occasional overtime **Preferred Qualifications:** * Familiarity working with Financial Health Technology **Telecommuting Requirements:** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills:** * Strong organizational skills * Ability to understand multiple services and multiple benefit plans for Medicaid * Ability to multi-task **What We Offer:** * Competitive salary * Comprehensive benefits package * Career development opportunities * Incentive and recognition programs * Equity stock purchase * 401k contribution * A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match **Why Join blithequark?** * We're a global organization that's making a real difference in the lives of millions of people * Our culture is guided by diversity and inclusion, where talented individuals from all backgrounds can come together to share their ideas, expertise, and passion for delivering exceptional care * We offer a comprehensive benefits package, including a competitive salary, comprehensive benefits, and career development opportunities * We're committed to advancing health equity on a global scale **How to Apply:** If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your qualifications and experience. **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace:** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Application Deadline:** This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job