Experienced Customer Service Representative Specialist – Remote Investments Customer Support and Relationship Management
Introduction to PNC and Our Customer Service Team
Job Description and Responsibilities
Receiving, investigating, and responding to customer inquiries regarding products, services, and issues via all channels through which customers are served.
Resolving customer service inquiries and issues, recommending appropriate solutions, and resolving the most complex or reoccurring issues.
Maintaining high levels of customer satisfaction consistent with PNC's core values and demonstrating a commitment to quality.
Documenting customer interactions and completing service requests to minimize customer effort or additional action.
Utilizing advanced processes or tools to support internal and external customers, with no FINRA licenses required.
Essential Qualifications and Skills
Accuracy and attention to detail, with an understanding of the necessity and value of accuracy and attention to detail.
Client relationship management skills, with the ability to determine and satisfy client needs and maintain a partnering relationship during engagements.
Customer experience management skills, with the ability to implement strategies and techniques to ensure that customers have a positive experience with the organization and its products and services at every touch point.
Decision-making and critical thinking skills, with the ability to analyze situations fully and accurately and reach productive decisions.
Effective communication skills, with the ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Preferred Qualifications and Experience
Work Environment and Company Culture
Benefits and Compensation
Career Growth Opportunities and Learning Benefits
Conclusion and Call to Action
Apply Now
Job Description and Responsibilities
Receiving, investigating, and responding to customer inquiries regarding products, services, and issues via all channels through which customers are served.
Resolving customer service inquiries and issues, recommending appropriate solutions, and resolving the most complex or reoccurring issues.
Maintaining high levels of customer satisfaction consistent with PNC's core values and demonstrating a commitment to quality.
Documenting customer interactions and completing service requests to minimize customer effort or additional action.
Utilizing advanced processes or tools to support internal and external customers, with no FINRA licenses required.
Essential Qualifications and Skills
Accuracy and attention to detail, with an understanding of the necessity and value of accuracy and attention to detail.
Client relationship management skills, with the ability to determine and satisfy client needs and maintain a partnering relationship during engagements.
Customer experience management skills, with the ability to implement strategies and techniques to ensure that customers have a positive experience with the organization and its products and services at every touch point.
Decision-making and critical thinking skills, with the ability to analyze situations fully and accurately and reach productive decisions.
Effective communication skills, with the ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Preferred Qualifications and Experience
Work Environment and Company Culture
Benefits and Compensation
Career Growth Opportunities and Learning Benefits
Conclusion and Call to Action
Apply Now