**Experienced Customer Service Representative - Sales (Hybrid) at blithequark**

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative - Sales (Hybrid). As a key member of our Premier Service Consultant team, you'll be the voice of blithequark, creating meaningful connections with customers and driving sales growth through exceptional service. **About blithequark** At blithequark, we're pioneers in the communications and technology industry, with a rich history dating back nearly 150 years. From Alexander Graham Bell's invention of the telephone to our current focus on 5G and Fiber, we've always been at the forefront of innovation. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. As a global leader in our industry, we're committed to providing exceptional customer experiences and driving growth through our Premier Service Consultants. **Your Impact** As an Experienced Customer Service Representative - Sales (Hybrid), you'll be responsible for providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. Your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you'll address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. **Your Day-to-Day** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records * Be an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services * Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as a blithequark Premier Service Consultant * Competitive compensation, with earnings between $600.00 - $696.50 weekly + up to $36,000 in commissions yearly if all sales goals are met * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential * Specific job assignments may require day, evening, weekend, or holiday hours * Occasional overtime may be required * WFH Requirements: + Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **Career Growth Opportunities** As a Premier Service Consultant at blithequark, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a career at blithequark, you'll have limitless possibilities for growth and development. Join our team today and become the voice of blithequark! **Equal Employment Opportunity** It is the policy of blithequark to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. **Apply Today!** If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! Apply today and join our dynamic team of Premier Service Consultants. Apply for this job