Experienced Customer Service Representative – Sales and Account Management for Business Clients at blithequark

Introduction to blithequark At blithequark, we are a global leader in communications and technology, dedicated to providing exceptional customer experiences. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and driving sales growth through personalized recommendations of our latest products and services. Our company culture values innovation, teamwork, and continuous learning, making blithequark an exciting and rewarding place to work. Job Overview We are seeking an experienced Customer Service Representative to join our team at our location in Lubbock, Texas. As a Business Premier Service Consultant, you will assist business customers with requests, questions, and inquiries on all products and services offered by blithequark. This is a multi-faceted role that requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and meet sales goals. Key Responsibilities Provide effective and timely resolutions for customers, addressing complex questions and concerns through creative problem-solving and navigation of multiple tools and systems. Instill confidence and loyalty in customers through thoughtful listening and utilization of knowledge of blithequark's products and services to effectively service and retain customers. Simplify explanations of customer bills, rate plans, and features of blithequark's products and services, and engage Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution. Handle wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service, using problem-solving skills to troubleshoot and resolve various customer-impacting issues. Keep up with changes to technology and applications to provide the best resolution for customers, and get customers up and running with the latest products and services, such as air cards, USB devices, and blithequark-provided software and applications. Essential Qualifications Call center or customer service experience, with flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, and occasional overtime. Desire to work onsite in one of our call centers, with ability to report to our location in Lubbock, Texas. Excellent communication and problem-solving skills, with ability to work in a fast-paced environment and meet sales goals. Preferred Qualifications At least one year of customer service experience, with call center experience preferred. Advanced typing/keyboarding skills, with ability to communicate effectively, both verbally and in writing. Career Growth and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have access to paid training and resources to encourage your career growth, as well as the potential to earn up to $3,000 in commissions yearly if all sales goals are met. Our company culture values continuous learning, and we offer a range of training programs and opportunities for professional development. Work Environment and Company Culture Our work environment is dynamic and fast-paced, with a focus on teamwork and collaboration. We value diversity and inclusion, and are committed to providing a workplace that is respectful and supportive of all employees. As a member of our team, you will be part of a company that is dedicated to making a positive impact on our customers and our communities. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting hourly rate of $15.00, as well as a range of perks and benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and employee discounts on blithequark products and services. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply for this job