**Experienced Customer Service Representative - Remote/Hybrid Opportunity in Cedar Falls, IA**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, team-based environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in Cedar Falls, IA. As a key member of our customer experience team, you will play a vital role in building strong relationships with our customers, resolving their challenges, and providing them with the best possible experience. **About arenaflex** arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. **Our Culture** We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Our commitment to equal employment opportunity is unwavering, and we're proud to be an equal opportunity workplace. **Job Summary** As an experienced Customer Service Representative, you will be responsible for building customer relationships by responding to a high volume of inbound phone calls. You will work with customers and sales team members daily in a team-based environment, using a computer and multiple computer programs with periods of sitting up to 8 hours per day. You will resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. **Key Responsibilities** * Build customer relationships by responding to a high volume of inbound phone calls * Work with customers and sales team members daily in a team-based environment * Use a computer and multiple computer programs with periods of sitting up to 8 hours per day * Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management * Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures **Essential Qualifications** * High school diploma or equivalent * At least 1 year of customer service experience * Ability to commute to our facility from your home * A secure workspace at home dedicated to job activity * Proficiency in operating and navigating multiple PC-based programs at once * Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds **Preferred Qualifications** * Experience in a call center environment * Knowledge of customer relationship management (CRM) software * Ability to work in a fast-paced environment with multiple priorities * Strong communication and problem-solving skills **Benefits** * Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour * Comprehensive benefits package, including medical, dental, vision, and life insurance coverage, starting on day one * 6 free sessions each year with a licensed therapist to support emotional wellbeing * Paid time off (PTO) and 6 company holidays per year * Access to up to 30% of your paycheck before payday to help with financial emergencies * Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents * 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required * Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools * Employee discounts and more! **Work Environment** * Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday * Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers * After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference) * You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as an experienced Customer Service Representative in Cedar Falls, IA. Apply Job! Apply for this job