**Experienced Customer Service Representative – Remote Opportunity to Deliver Exceptional Guest Experiences**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, remote environment? Do you have a strong desire to join a company that values innovation, teamwork, and authenticity? Look no further than blithequark, the award-winning cruise line that's redefining the travel industry. As a Customer Service Representative at blithequark, you'll have the opportunity to work remotely from the comfort of your own home, providing exceptional guest experiences to our valued customers. With a focus on delivering 180 degrees from ordinary service, you'll be part of a team that's dedicated to enriching people's perspectives through inspired travel. **About blithequark** blithequark is a world-renowned cruise line that's known for its intimate yacht-style experiences and unique voyages to the world's best small ports and hidden harbors. With a fleet of three sailing yachts and three all-suite yachts, we carry just 148 to 342 guests, ensuring a personalized and immersive experience that's truly unforgettable. Our mission is to imagine and deliver personalized and immersive experiences that are 180 degrees from ordinary. Our vision is to enrich people's perspectives through inspired travel, and our values are built around a commitment to welcoming, innovative, now, discipline, serve, teamwork, authenticity, and responsibility. **Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for providing exceptional guest experiences through all lines of communication, including phone, email, and chat. Your key responsibilities will include: * Conducting daily production work related to the processing of bookings in our systems and subordinate systems, with a focus on high-level booking quality and accuracy. * Processing reservations, revisions, cancellations, booking notes, and all aspects of bookings using our reservation system. * Applying company policy effectively to bookings and providing 180 degrees from ordinary guest service through all lines of communication. * Acting as the primary call and contact agent for all service-related inquiries by phone, email, and Windstar Website Chat agent contacts. * Assisting in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings. * Performing sales call backup to Reservations in peak call times, as directed by management. * Adhering to company policy and procedure. * Demonstrating a strong functional knowledge of the blithequark product. * Advising supervisor of all problems and recommended resolution in a timely manner. * Assisting guests or travel advisors in troubleshooting on MyWindstar or related external blithequark systems. * Other duties as assigned by management. **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Cruise or tour operations/reservations experience preferred but not required. * Previous customer service experience preferred. * Ability to communicate in writing and verbally with professionalism, credibility, and confidence, presenting information in a positive and convincing manner. * Capability to organize and manage multiple tasks simultaneously. * Self-starter with excellent task management skills. * Basic understanding in all Microsoft Office programs. **Benefits** As a full-time employee of blithequark, you'll be eligible for a comprehensive benefits package, including: * Medical, Dental & Vision * HSA & FSA * Life & Disability * Accident, Hospital & Critical Illness * Pet Insurance * Vacation, Sick Time, and paid Holidays * 401(k) with Company Match * Employee Assistance Plan * Education Assistance * Employee Discounts & Travel Deals **Work Environment** As a remote employee, you'll have the flexibility to work from the comfort of your own home. However, please note that this is not a suitable replacement for dependent care. You'll need to have access to a hard-wired internet connection and be able to work independently with minimal supervision. **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. With a focus on innovation, teamwork, and authenticity, we're always looking for ways to improve and expand our services. **Why Join blithequark?** * Work remotely from the comfort of your own home * Be part of a dynamic and supportive team * Develop your skills and knowledge in a fast-paced and innovative environment * Enjoy a comprehensive benefits package * Have the opportunity to travel and experience new destinations * Be part of a company that values innovation, teamwork, and authenticity **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Apply Now! We look forward to hearing from you and welcoming you to the blithequark team! Apply for this job