**Experienced Customer Service Representative – Remote Opportunity**

**Join arenaflex's Revenue Cycle Business Services Team and Thrive in a Culture of Patient-Focused, Whole-Person Care** Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment? Look no further! arenaflex's Revenue Cycle Business Services team is seeking experienced Customer Service Representatives to join our team and contribute to the achievement of service delivery, performance standards, and financial targets. **About arenaflex** arenaflex is a comprehensive health care organization serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable. With over 120,000 caregivers serving in over 50 hospitals, 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington, we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. **The Role** As a Customer Service Representative, you will play a critical role in ensuring that arenaflex patients have a positive customer experience while resolving patient accounts timely. You will be available to assist customers by closely adhering to set schedules and handle time standards, treating customers with compassion and respect, and protecting their privacy. **Key Responsibilities:** * Ensure PH&S patients have a positive customer experience while resolving patient accounts timely * Be available to assist customers by closely adhering to set schedules and handle time standards * Treat customers with compassion and respect, and protect their privacy * Collaborate with internal stakeholders to resolve customer issues and concerns * Provide exceptional customer service through proactive communication and problem-solving * Meet or exceed performance standards and financial targets **Shift and Schedule:** * Monday through Friday, 9:30 am to 6 pm PST (schedule may change depending on training/business requirements) **Required Qualifications:** * High School Diploma or GED * Minimum of two (2) years' experience in customer service required * Note: Staff coming on board as "on-call" (non-benefited) may have the education and experience requirements waived **Preferred Qualifications:** * Associate degree * Bachelor's Degree * Previous experience in a healthcare setting or revenue cycle environment **Salary Range:** * NorCal (Napa, Sonoma): $21.82 - $33.99 * Southern California, NorCal (Humboldt): $19.45 - $30.29 * WA Puget Sound: $18.66 - $29.06 * Oregon (Portland): $18.66 - $29.06 * Oregon (Hood River, Medford, Seaside): $17.39 - $27.09 * Eastern Washington (Richland, Spokane, Walla Walla): $16.60 - $25.86 * Montana: $15.02 - $23.40 * Texas/New Mexico: $14.23 - $22.17 **Why Join arenaflex?** * Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security * We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities * Accepting a new position at another facility that is part of the arenaflex family of organizations may change your current benefits * Changes in benefits, including paid time-off, happen for various reasons, such as changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons **About Our Team** arenaflex Shared Services is a service line within arenaflex that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job