**Experienced Customer Service Representative – Remote Home Equity Loan Processing**

**Introduction** Are you ready to embark on a journey of growth, exploration, and self-discovery? Join the arenaflex family, and you'll have the opportunity to travel to new horizons, develop your skills, and become the best version of yourself. As you navigate the world of remote work, you'll face challenges with agility and poise, acquiring new abilities and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to soar! **Why You'll Love This Job** This role is part of the arenaflex Credit Association team, responsible for processing home equity loan applications and helping arenaflex Acceptance Patrons close their credit. You'll be working in a dynamic environment, where you'll have the chance to make a real impact and grow with the company. **What You'll Do** * Handle record setup for home equity loans, including providing necessary disclosures to customers, discussing credit terms, and reviewing the loan for closure * Perform daily audits on the Home Equity pipeline * Process Closing Docs for home equity loans * Process Property Condition Reports for Home Equity Loans * Process Confirmation of Work for Home Equity Loan applicants * Perform booking of home equity loans * Input home equity loan information into daily Excel calculation sheets * Perform other duties as assigned The chosen candidate will be responsible for ensuring the security and privacy of all records and related data, which is essential for their work, and for ensuring that their work is in compliance with all relevant laws and regulations, including but not limited to, the Bank Secrecy Act. **All You'll Need for Success** * Minimum Qualifications: + High school diploma or GED + 2 years of related experience, preferably in a credit association setting * Preferred Qualifications: + Training and previous professional experience + Experience in contract lending + Past customer service experience * Skills, Licenses, and Certifications: + Proficient in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or education and extensive use of the software + Knowledge of Credit Connection and Episys Framework + Ability to practice exceptional customer and interpersonal skills + Talented in excellent communication and relational skills and professional phone habits + Ability to perform basic mathematical calculations and analyze data + Ability to work in a fast-paced environment, handle multiple tasks, and function as a vital part of a team in a diverse setting + Ability to interact professionally with all colleagues and customers + Ability to adapt quickly and adjust well to change + Ability to self-motivate and excel in areas of strength and limit with regards to accuracy + Ability to focus on work and meet time constraints successfully + Ability to speak, read, and write Spanish is an asset + Ability to maintain good performance and attendance + Ability to pass required arenaflex and Credit Association pre-employment checks **What You'll Get** Join the arenaflex team and enjoy the following benefits: * Medical benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. Plus, we offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self, which is why our health programs provide you with the necessary tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other amazing benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more. **Be Yourself at arenaflex** From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex and be yourself. **Jobs Benefits** * Health and Wellness Benefits: Medical, dental, and vision protection coverage for employees and their dependents. Health programs and resources to promote a healthy lifestyle. * Financial Benefits: Retirement plans, such as 401(k) with employer contributions. Investment opportunities or employee stock purchase plans. Additional security and disability coverage. * Time Off and Leave Strategies: Paid time off (vacation days, holidays, personal days). Unpaid leave and family medical leave. Flexible scheduling options. * Travel Perks: Discounts on airfare for employees and their qualified dependents. Reserve or limited travel benefits. * Training and Professional Development: Training programs and opportunities for professional growth. Tuition reimbursement for work-related education. * Employee Assistance Programs (EAP): Counseling services and support for employees and their families. * Other Benefits: Employee recognition programs. Discounts on various products and services. Suburbanite benefits Apply Job! For more such jobs please click here! Apply for this job