Experienced Customer Service Representative – Remote Healthcare & Benefits Administration in Golden, CO

Join the blithequark Team: Enhancing Health Outcomes and Equity Globally blithequark is a global organization dedicated to improving health outcomes and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we're committed to addressing health disparities and improving health equity. As a Customer Service Representative with blithequark, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. About Our Culture and Values At blithequark, we're guided by a culture of diversity and inclusion, where talented peers come together to make a positive impact. We offer comprehensive benefits, career development opportunities, and a dynamic work environment that fosters growth and learning. Our mission is to help people live healthier lives, and we're looking for passionate individuals who share our vision. Job Summary We're seeking an experienced Customer Service Representative to join our team in Golden, CO. As a full-time employee, you'll work Monday to Friday, with flexible 8-hour shift schedules between 8:00 am and 5:00 pm. You'll have the opportunity to telecommute (work from home) if you reside within 30 miles of our office location. This role involves providing exceptional customer service, navigating multiple Electronic Health Record systems, and supporting patients, providers, and specialty offices. Key Responsibilities: Answer a minimum of 60-75 incoming calls daily from patients, providers, specialty offices, pharmacies, etc. Schedule office visits, annual wellness visits, etc. for Internal Medicine and Family Practice primary care offices. Request medication refills, referrals, send messages on behalf of patients, providers, or specialty offices. Navigate multiple Electronic Health Record systems. Follow ROI/HIPAA protocols. Register new patients and input patient demographics and insurance information. Attend monthly staff meetings (can be in person or virtual). Attend quarterly on-site trainings. Requirements: Essential Qualifications: High School Diploma / GED Must be 18 years old or older 1 year of experience in a customer service environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications Ability to type at an average of 40 wpm Ability to troubleshoot IT/Computer issues independently Ability to complete the training onsite Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: 1 year of prior healthcare experience Knowledge of Medical Terminology Telecommuting Requirements: Reside within 30 miles of the office location at 1707 Cole Blvd, Golden, CO Ability to keep all company-sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service What We Offer: As a valued member of our team, you'll enjoy: Comprehensive benefits package Incentive and recognition programs Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements) 12 weeks of training to set you up for success Opportunities for career growth and development A dynamic and supportive work environment Compensation: For Colorado residents, the hourly range for this role is $16.00 - $28.27 per hour. Pay is based on several factors, including local labor markets, education, work experience, certifications, and more. Why Join blithequark? At blithequark, we're committed to: Mitigating our impact on the environment Enabling and delivering equitable care that addresses health disparities and improves health outcomes Fostering a culture of diversity and inclusion We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. How to Apply: If you're passionate about making a difference in healthcare and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, and we'll be in touch to discuss this exciting opportunity further. Don't miss this chance to join our team and start Caring. Connecting. Growing with us! Apply for this job