**Experienced Customer Service Representative – Premium Apparel and E-commerce Support**
At arenaflex, we're revolutionizing the fashion retail industry by delivering an unparalleled customer experience to our millions of engaged consumers. As a trusted, premium lifestyle brand, we're committed to empowering our customers with the latest trends, styles, and inspiration. We're seeking a highly motivated and customer-centric individual to join our dynamic team as an Experienced Customer Service Representative. If you're passionate about delivering exceptional support and have a thirst for making arenaflex the top e-commerce brand in the world, we want to hear from you!
**About arenaflex**
arenaflex is a next-generation fashion retailer that has been redefining fashion retail for the 21st century. With a vast and curated offering of over 45,000 apparel, footwear, accessories, and beauty styles, we connect a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. Our dynamic platform is built on 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies. We're a dynamic bunch of 1,000+ team members based out of Cerritos, California, motivated by getting the company to the next level.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for providing exceptional support to our customers through inbound calls, chats, SMS, and emails. You will represent arenaflex in a way that is consistent with our organizational values, obsessing over our customers and delivering a world-class experience. You will work in a fast-paced environment, collaborating with other departments to ensure problem resolution and promoting an environment of customer satisfaction.
**Key Responsibilities**
* Answering inbound telephone calls and providing excellent customer support
* Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
* Researching and resolving complaints to ensure customer retention and satisfaction
* Following up on all written correspondence and escalating to customer service manager on duty as necessary
* Coordinating and following up with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction
**Required Competencies**
* Ability to work in a team environment
* Ability to give and receive honest and direct feedback
* Strong customer orientation with desire and willingness to help
* Strong verbal and written communication skills
* Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
* Knowledge of apparel construction and fabrication and various fashion categories
* Ability to work required overtime when business needs warrant
* Schedule flexibility as shifts can change based on needs of our customers
**Remote Work Requirements**
* Ability to work autonomously in a virtual environment
* Must be reachable and available by telephone, email, and instant message during work hours
* Ability to meet set productivity standards on an ongoing basis
* Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
* Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
* Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
**Minimum Qualifications**
* Experience with Microsoft Word and Excel
* High School Diploma
* Type 50+ words per minute
**Preferred Qualifications**
* 1+ years in Customer Service, help desk, or call center experience
* Type 60+ words per minute
* Working knowledge of website navigation
**What We Offer**
* Competitive hourly rate of $18.00-$20.00 per hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible scheduling to accommodate your needs
* Comprehensive training program to ensure your success
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer support and have a thirst for making arenaflex the top e-commerce brand in the world, we want to hear from you! Please submit your application, and don't forget to check your spam folder for emails on your application status. Emails are sent from an ADP email address.
Apply Now!
**About arenaflex**
arenaflex is a next-generation fashion retailer that has been redefining fashion retail for the 21st century. With a vast and curated offering of over 45,000 apparel, footwear, accessories, and beauty styles, we connect a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. Our dynamic platform is built on 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies. We're a dynamic bunch of 1,000+ team members based out of Cerritos, California, motivated by getting the company to the next level.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for providing exceptional support to our customers through inbound calls, chats, SMS, and emails. You will represent arenaflex in a way that is consistent with our organizational values, obsessing over our customers and delivering a world-class experience. You will work in a fast-paced environment, collaborating with other departments to ensure problem resolution and promoting an environment of customer satisfaction.
**Key Responsibilities**
* Answering inbound telephone calls and providing excellent customer support
* Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
* Researching and resolving complaints to ensure customer retention and satisfaction
* Following up on all written correspondence and escalating to customer service manager on duty as necessary
* Coordinating and following up with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction
**Required Competencies**
* Ability to work in a team environment
* Ability to give and receive honest and direct feedback
* Strong customer orientation with desire and willingness to help
* Strong verbal and written communication skills
* Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
* Knowledge of apparel construction and fabrication and various fashion categories
* Ability to work required overtime when business needs warrant
* Schedule flexibility as shifts can change based on needs of our customers
**Remote Work Requirements**
* Ability to work autonomously in a virtual environment
* Must be reachable and available by telephone, email, and instant message during work hours
* Ability to meet set productivity standards on an ongoing basis
* Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
* Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
* Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
**Minimum Qualifications**
* Experience with Microsoft Word and Excel
* High School Diploma
* Type 50+ words per minute
**Preferred Qualifications**
* 1+ years in Customer Service, help desk, or call center experience
* Type 60+ words per minute
* Working knowledge of website navigation
**What We Offer**
* Competitive hourly rate of $18.00-$20.00 per hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible scheduling to accommodate your needs
* Comprehensive training program to ensure your success
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer support and have a thirst for making arenaflex the top e-commerce brand in the world, we want to hear from you! Please submit your application, and don't forget to check your spam folder for emails on your application status. Emails are sent from an ADP email address.
Apply Now!