**Experienced Customer Service Representative – Pharmacy Support and Development**
Are you looking for a rewarding career with ample opportunities for growth and development? Look no further than arenaflex, a leading healthcare company committed to providing exceptional patient care and support. As an arenaflex team member, you'll have the chance to develop your skills and knowledge in a dynamic and supportive environment, while making a meaningful difference in the lives of our patients.
**About arenaflex**
arenaflex is a renowned healthcare company dedicated to delivering high-quality patient care and support. With a strong commitment to innovation and excellence, we strive to create a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team members are the backbone of our organization, and we're proud to offer a comprehensive training program that equips you with the skills and knowledge needed to succeed in the pharmacy industry.
**The arenaflex "Acquire While You Learn" Program**
We're excited to offer an "acquire while you learn" Drug Store Professional Preparation Program, designed to help you achieve your career goals and become a certified pharmacy technician. This program provides a unique opportunity to learn from experienced professionals, gain hands-on experience, and develop the skills and knowledge needed to succeed in the pharmacy industry. Upon completion of the program, you'll be eligible to take the Pharmacy Technician Certification Board (PTCB) exam and become a certified pharmacy technician.
**Job Summary**
As an arenaflex Customer Service Representative, you'll play a critical role in providing exceptional patient care and support. You'll be responsible for handling high-volume client requests, processing new patient enrollments, and maintaining accurate records. Your excellent communication and interpersonal skills will enable you to build strong relationships with patients, healthcare providers, and colleagues.
**Key Responsibilities**
* Utilize arenaflex's solution information passage methods and rules to process new patient enrollments and enter information into the proper system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve information passage-related exceptions.
* Handle correspondence with patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients as needed.
* Resolve external exceptions by auditing, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements.
* Make phone calls to healthcare providers and others to gather information, obtain supersede endorsements, or resolve external exceptions.
* Provide support to pharmacists, both in-office and at other locations, and identify and communicate issues to senior-level staff as needed.
* Obtain a valid professional license or certification within the first 90 days and maintain a valid professional license or certification.
**Essential Capabilities**
* High school diploma or equivalent (GED).
* Basic computer skills, including:
+ Starting and closing the computer.
+ Using the mouse to point and click.
+ Starting and closing programs.
+ Switching between programs.
+ Saving files.
+ Printing reports.
+ Accessing data online.
* Basic web search skills, including:
+ Opening a program.
+ Writing URLs in the address bar.
+ Using a web search engine.
+ Bookmarking a website.
+ Navigating using back/forward/stop buttons.
+ Completing online forms.
* Intermediate-level keyboarding skills, including:
+ Typing at least 25 WPM.
+ Typing by memory.
+ Organizing documents.
* Effective written and verbal communication skills.
**Preferred Capabilities**
* At least one year of pharmacy technician experience in a retail or call center environment.
* At least 1.5 years of experience as a pharmacy technician with a declaration/enrollment by state as recognized by the state Board of Pharmacy or a nationally recognized certification agency.
* Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
* Transitional to advanced-level keyboarding skills, including:
+ Typing at least 35 WPM.
+ Typing by memory.
+ Organizing documents.
* Familiarity with Spanish and English.
**What We Offer**
* Competitive salary range: $35-$40 per year.
* Comprehensive training program to develop your skills and knowledge in the pharmacy industry.
* Opportunities for career growth and advancement.
* Collaborative and supportive work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* Opportunities for professional development and continuing education.
**How to Apply**
If you're a motivated and enthusiastic individual looking for a rewarding career in the pharmacy industry, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Now!
**About arenaflex**
arenaflex is a renowned healthcare company dedicated to delivering high-quality patient care and support. With a strong commitment to innovation and excellence, we strive to create a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team members are the backbone of our organization, and we're proud to offer a comprehensive training program that equips you with the skills and knowledge needed to succeed in the pharmacy industry.
**The arenaflex "Acquire While You Learn" Program**
We're excited to offer an "acquire while you learn" Drug Store Professional Preparation Program, designed to help you achieve your career goals and become a certified pharmacy technician. This program provides a unique opportunity to learn from experienced professionals, gain hands-on experience, and develop the skills and knowledge needed to succeed in the pharmacy industry. Upon completion of the program, you'll be eligible to take the Pharmacy Technician Certification Board (PTCB) exam and become a certified pharmacy technician.
**Job Summary**
As an arenaflex Customer Service Representative, you'll play a critical role in providing exceptional patient care and support. You'll be responsible for handling high-volume client requests, processing new patient enrollments, and maintaining accurate records. Your excellent communication and interpersonal skills will enable you to build strong relationships with patients, healthcare providers, and colleagues.
**Key Responsibilities**
* Utilize arenaflex's solution information passage methods and rules to process new patient enrollments and enter information into the proper system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve information passage-related exceptions.
* Handle correspondence with patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients as needed.
* Resolve external exceptions by auditing, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements.
* Make phone calls to healthcare providers and others to gather information, obtain supersede endorsements, or resolve external exceptions.
* Provide support to pharmacists, both in-office and at other locations, and identify and communicate issues to senior-level staff as needed.
* Obtain a valid professional license or certification within the first 90 days and maintain a valid professional license or certification.
**Essential Capabilities**
* High school diploma or equivalent (GED).
* Basic computer skills, including:
+ Starting and closing the computer.
+ Using the mouse to point and click.
+ Starting and closing programs.
+ Switching between programs.
+ Saving files.
+ Printing reports.
+ Accessing data online.
* Basic web search skills, including:
+ Opening a program.
+ Writing URLs in the address bar.
+ Using a web search engine.
+ Bookmarking a website.
+ Navigating using back/forward/stop buttons.
+ Completing online forms.
* Intermediate-level keyboarding skills, including:
+ Typing at least 25 WPM.
+ Typing by memory.
+ Organizing documents.
* Effective written and verbal communication skills.
**Preferred Capabilities**
* At least one year of pharmacy technician experience in a retail or call center environment.
* At least 1.5 years of experience as a pharmacy technician with a declaration/enrollment by state as recognized by the state Board of Pharmacy or a nationally recognized certification agency.
* Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
* Transitional to advanced-level keyboarding skills, including:
+ Typing at least 35 WPM.
+ Typing by memory.
+ Organizing documents.
* Familiarity with Spanish and English.
**What We Offer**
* Competitive salary range: $35-$40 per year.
* Comprehensive training program to develop your skills and knowledge in the pharmacy industry.
* Opportunities for career growth and advancement.
* Collaborative and supportive work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* Opportunities for professional development and continuing education.
**How to Apply**
If you're a motivated and enthusiastic individual looking for a rewarding career in the pharmacy industry, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Now!