Experienced Customer Service Representative – Pet Pharmacy Support (Remote in Kentucky)

At arenaflex, we're a leading pet pharmacy dedicated to delivering exceptional experiences for pet parents, every time. Our team is passionate about making a difference in the lives of pets and their families, and we're looking for a talented Customer Service Representative to join our amazing team! As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's committed to providing outstanding care and wellness services to our customers. You'll have the opportunity to work from home, enjoy competitive pay and benefits, and be part of a culture that values your skills, contributions, and commitment to excellence.Why You'll Love Working at arenaflex: * Competitive pay and benefits that recognize your hard work and dedication * A culture of belonging where you'll feel valued and empowered to grow and succeed * Opportunities to build, grow, and unleash your full potential in a supportive and collaborative environment * A chance to make a real difference in the lives of pets and their families What You'll Do: * Engage directly with pharmacy customers who contact arenaflex for a variety of topics, primarily via inbound calls and other communication platforms * Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues * Go above and beyond to "wow" our customers with exceptional service and support * Adhere to high safety and regulatory standards while providing solutions and support to our customers What You'll Need: * 1-2 years of experience working in a customer-focused environment * Excellent communication skills, with the ability to engage with customers and think critically to provide solutions * Ability to multi-task and work in a fast-paced environment * Flexibility to shift schedule and work overtime as needed * Must be able to pass a background check for a KY Rx Tech license What We Offer: * Competitive pay and benefits package * Opportunities for career growth and professional development * A supportive and collaborative work environment * Recognition and rewards for outstanding performance and contributions * A chance to make a real difference in the lives of pets and their families Work Environment and Company Culture: * arenaflex is a remote-friendly company, with a flexible work environment that allows you to work from home * Our company culture values diversity, inclusion, and equality, and we're committed to creating a workplace that's welcoming and inclusive for all team members * We're passionate about making a difference in the lives of pets and their families, and we're looking for team members who share our values and commitment to excellenceCompensation, Perks, andBenefits: * Competitive pay and benefits package * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance and contributions * A supportive and collaborative work environment * A chance to make a real difference in the lives of pets and their families : If you're passionate about delivering exceptional customer service and making a difference in the lives of pets and their families, we'd love to hear from you!Please through our website, and we'll be in touch to discuss your qualifications and experience. ! Equal Opportunity Employer: arenaflex is an equal opportunity employer, and we're committed to creating a workplace that's welcoming and inclusive for all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact us at [email protected]. If you have a question regarding your application, please contact [email protected] Privacy Policy: To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.