**Experienced Customer Service Representative – Pet Industry Expert with a Passion for Helping Others**

Are you a people person with a love for animals and a desire to make a difference in the lives of pet owners? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the purr-fect opportunity for you! At blithequark, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative at blithequark, you'll have the opportunity to engage with customers, help them find the perfect products for their pets, and make a real difference in their lives. **About blithequark** blithequark is a dynamic and innovative company that's passionate about providing exceptional customer service. We're committed to creating a culture of collaboration, empathy, and kindness, where our team members feel valued, supported, and empowered to grow. Our team is made up of passionate pet lovers who are dedicated to delivering outstanding results and making a positive impact on the lives of our customers. **What You'll Do** As a Customer Service Representative at blithequark, you'll be responsible for: * Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A work area that's large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience. * A work area that's acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed). * A cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why blithequark Customer Service?** At blithequark, we're committed to creating a culture that empowers our team members to become their best. Here are just a few reasons why you'll love working with us: * **YOU BELONG**: We're a diverse and inclusive team that values individual perspectives and experiences. * **YOU CAN GROW**: We're committed to ongoing training and development, resources, and opportunities to become your best. * **YOU CAN MAKE A DIFFERENCE**: We encourage our team members to be curious, ask questions, bring ideas forward, and act like an owner in everything they do. * **YOU WILL GET SUPPORT**: We're committed to providing ongoing support and resources to help our team members succeed. * **YOU WILL GET REWARDED**: We offer competitive wages, medical & dental insurance, 401k, and more! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **How to Apply** If you're passionate about customer service, animals, and making a difference in the lives of pet owners, we'd love to hear from you! Please submit your application through our website, and we'll be in touch soon. Apply Now! Apply for this job