**Experienced Customer Service Representative – Pet Industry Expert (Remote in Texas)**

**Join arenaflex, a leading e-commerce retailer in the pet industry, as we revolutionize the way pet owners shop for their beloved pets. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.** **About arenaflex** arenaflex is a rapidly growing e-commerce retailer that's changing the face of the pet industry. With a passion for delivering exceptional customer experiences, we're committed to providing our customers with the best products, services, and support. Our team is dedicated to making a difference in the lives of our customers and their pets, and we're looking for like-minded individuals to join our mission. **What You'll Do** As an arenaflex Customer Service Representative, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your role will involve: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A work area that's large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience. * A work area acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed). * A cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why arenaflex Customer Service?** At arenaflex, we're committed to empowering our team members to become their best. Here's what you can expect: * **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our team members come from diverse backgrounds and walks of life, and we celebrate our differences. * **YOU CAN GROW**: Our culture is designed for those who thrive on delivering results and becoming their best – no matter their role or location. * **YOU CAN MAKE A DIFFERENCE**: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do. * **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, and more! **Equal Opportunity Employer** arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **Apply Now** Ready to join our team and make a difference in the lives of our customers and their pets? Apply now by clicking the link below: Apply Job! For more such jobs, please click here: Browse Jobs Apply for this job