**Experienced Customer Service Representative – Pet Industry E-commerce Expert**

Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and delivering exceptional customer experiences? If so, we may have the purr-fect opportunity for you at blithequark, a leading e-commerce retailer revolutionizing the pet industry. As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers from all over the country to provide top-notch support and resolve their queries. You will be part of a dynamic team that is dedicated to delivering exceptional customer experiences, and your infectious personality and passion for helping others will make all the difference. **About blithequark** blithequark is a rapidly growing e-commerce retailer that is changing the way people shop for their pets. With a focus on customer satisfaction and a commitment to innovation, we are creating a new standard in the pet industry. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our ranks. **What You'll Do** As a Customer Service Representative at blithequark, you will be responsible for: * Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to resolving complex issues with their orders. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills. * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To be successful in this role, you will need: * 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences. * Excellent communication skills (written, verbal, and listening) in a written assessment. * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment. * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers. * Ability to adapt to change with the business needs of the company. * Flexibility to shift schedule and work overtime as needed by the business unit. * Must bring proven ability to maintain confidentiality and secure sensitive information. * High school diploma or equivalent. * Must be able to pass a background check. **Technical Requirements** To ensure that you have the necessary technical requirements to perform this role, you will need: * A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience. * A work area that is acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10 Mbps upload speed). * You will provide high-speed internet, and we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * A phone line is not required, but you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why blithequark Customer Service?** At blithequark, we believe that our customer service team is the backbone of our company. We are committed to delivering exceptional customer experiences, and we are looking for like-minded individuals to join our ranks. As a Customer Service Representative at blithequark, you will be empowered to become your best, with opportunities to grow and develop your skills, make a difference, and get rewarded. * YOU BELONG: blithequark is a place where you can be your authentic self, and our pet parents and partners are from everywhere - different places and different walks of life. It is what makes them unique, and we encourage our team members to bring their perspectives to deliver on our mission! * YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best - no matter their role or location. * YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * YOU WILL GET SUPPORT: When you join blithequark Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. * YOU WILL GET REWARDED: blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate team members who are making an impact each day. **Equal Opportunity Employer** blithequark is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access blithequark's Customer Privacy Policy, please click here. To access blithequark's California CPRA Job Applicant Privacy Policy, please click here. **Apply Now** If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply now. Please click on the link below to submit your application. Apply Job! For more such jobs, please click here! Apply for this job