**Experienced Customer Service Representative – Patient Support Department – arenaflex Duluth On Site**

Are you a compassionate and dedicated individual looking for a purposeful career that makes a difference in people's lives? Do you thrive in a dynamic environment where no two interactions are the same? Look no further than arenaflex, a leading organization in the patient care industry. We are seeking a highly skilled and empathetic Customer Service Representative to join our Patient Support Department in Duluth, where you will play a vital role in delivering exceptional customer service to our patients. **About arenaflex** arenaflex is a pioneering organization that is redefining chronic care management by providing innovative solutions to patients and their loved ones. Our approach is centered around patient-centricity, and we are committed to delivering superior customer service in every interaction. As a Customer Service Representative, you will be at the forefront of our call center operations, handling a wide range of tasks that require attention to detail, strong communication skills, and a passion for problem-solving. **Responsibilities** As a Customer Service Representative in our Patient Support Department, you will be responsible for: * Obtaining and processing authorizations for reorders * Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation * Ensuring patients have all required medical documentation to permit billing of services as assigned * Maximizing patient base through retention efforts and cross-selling via phone * Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients * Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities * Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures * Maintaining a high degree of confidentiality always due to access to sensitive information * Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department **What We Can Offer You** * Attractive incentives * Monday through Friday schedule * Intimate office environment * Professional growth opportunities * Supportive team * Great benefits **Qualifications** * Minimum high school diploma or GED equivalent * Customer service experience preferred * Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills * Strong attention to detail, multi-tasking, communication, and organizational skills are essential * Exceptional phone and email etiquette * Position may require evening and weekend availability **Our Values** At arenaflex, we live by three core values that guide our actions and decisions: * **Certainty**: We understand that the lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. * **Compassion**: We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. * **Advancement**: We are endlessly looking for ways to progress and become more innovative in all things we do. **Why Join arenaflex?** * Be part of a dynamic and patient-centric organization that is making a difference in people's lives * Enjoy a supportive team environment that encourages growth and development * Take advantage of professional growth opportunities and career advancement * Receive great benefits and attractive incentives * Work in a state-of-the-art facility with the latest technology and tools **How to Apply** If you believe you have what it takes to join our team and make a difference in the lives of our patients, submit your application without delay. We are keen to hear from talented candidates like you. **Equal Employment Opportunity** arenaflex is an EEO/AA employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from talented individuals from diverse backgrounds and encourage you to apply. Apply for this job