**Experienced Customer Service Representative – Participant Svcs Rep III (Remote)**

Are you a customer service enthusiast looking for a challenging yet rewarding role that allows you to make a real difference in people's lives? Do you thrive in fast-paced environments and enjoy providing exceptional support to customers? Look no further! blithequark is seeking an experienced Customer Service Representative to join our dynamic team as a Participant Svcs Rep III (Remote). **About blithequark** blithequark is a leading provider of health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With over 7 million clients and $62 billion in assets, we work with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they care about plan, save, and invest for a brighter future. Our mission is to relentlessly pursue better outcomes for all, and we're committed to building a community of forward-thinking individuals who share our passion for delivering exceptional results with integrity. **Join Our Team** At blithequark, we believe in finding the best talent and creating a workplace that values diversity, inclusivity, and career development. We're not just looking for candidates who meet every requirement – we're looking for dynamic, enthusiastic individuals who are passionate about delivering exceptional customer service and making a real difference in people's lives. If you're a team player who enjoys a collaborative, fun environment and is eager to grow and develop your skills, we want to hear from you! **Key Responsibilities** As a Participant Svcs Rep III (Remote), you will be responsible for providing exceptional support to customers through verbal and written communications regarding products and healthcare. This role requires partnering closely with customers to provide valuable insights, education, and direction for online support that would be most valuable to our customers. Your key responsibilities will include: * Handling all incoming and outgoing customer phone calls * Responding to email, voicemail, and chat inquiries from customers * Providing high-quality, customer-focused answers by educating customers on H&B policies and programs * Handling troubleshooting inquiries for Web and Online issues, including consulting with customers to support easy navigation of available online tools * Resolving issues without management intervention to remove barriers for the member * Protecting sensitive customer information with discretion * Maintaining a professional approach to client service, consistent with blithequark protocol and service levels **Requirements** To be successful in this role, you will need: * A high school diploma, GED, or college degree * 1-3 years of experience in customer service * Prior call center experience preferred, but not required * Computer knowledge and skills, comfortable learning new systems * Ability to learn, memorize, and retain information * Knowledge of Medical/Reimbursement Terminology * Ability to adapt to a fast-paced environment * Ability to work hours of 11:30 am-8:00 pm EST * Proficiency in Microsoft Excel, Word, and Outlook * Aptitude for prioritization and multi-tasking * Problem-solving and analytical skills * Attention to detail and accuracy **Training and Development** As a Participant Svcs Rep III (Remote), you will receive comprehensive training to ensure your success in this role. Our training program includes: * A 4-week training class starting on December 9, 2024 (subject to change due to business needs) * A product exam at the end of training, with a passing score required to continue in the role * Ongoing training and development opportunities to enhance your skills and knowledge **Work Environment and Culture** At blithequark, we're committed to creating a workplace that values diversity, inclusivity, and career development. Our remote team is collaborative, fun, and supportive, with a focus on delivering exceptional results with integrity. We offer a range of benefits, including: * Competitive hourly pay rate of $20.00 * Opportunities for career growth and development * Collaborative, fun work environment * Recognition and rewards for outstanding performance * Comprehensive training and development programs * Flexible work arrangements, including remote work options **How to Apply** If you're a customer service enthusiast looking for a challenging yet rewarding role that allows you to make a real difference in people's lives, we want to hear from you! Apply now to join our dynamic team as a Participant Svcs Rep III (Remote). Apply Job! **About blithequark** blithequark is a leading provider of health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With over 7 million clients and $62 billion in assets, we work with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they care about plan, save, and invest for a brighter future. Our mission is to relentlessly pursue better outcomes for all, and we're committed to building a community of forward-thinking individuals who share our passion for delivering exceptional results with integrity. **Awards and Recognition** blithequark has been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards. **Learn More** To learn more about blithequark and our mission, please visit our website at [blithequark.com]( Apply for this job