**Experienced Customer Service Representative (Part-Time) – Dayton Freight Operations**
At arenaflex, we're on a mission to revolutionize the logistics industry with our commitment to exceptional customer service, cutting-edge technology, and a people-centered approach. As a Customer Service Representative, you'll play a vital role in delivering an unparalleled experience to our customers, driving growth, and shaping the future of arenaflex.
**About arenaflex**
arenaflex is a leading provider of innovative logistics solutions, dedicated to empowering businesses to thrive in an ever-changing world. Our team is passionate about creating a positive impact on the communities we serve, and we're committed to fostering a culture of inclusivity, respect, and continuous learning.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our dynamic team on a part-time basis. As a key member of our Service Center, you'll be responsible for providing exceptional customer service, resolving inquiries, and driving business growth. If you're a customer-focused individual with excellent communication skills, a passion for problem-solving, and a drive to succeed, we'd love to hear from you.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Assisting customers with a variety of inquiries, including freight pickup requests, rate quotes, hot shipments, shipment tracing, and appointments or special requests
* Collaborating with the Service Center Manager and Account Managers to resolve customer issues and improve service delivery
* Providing assistance to Drivers, including answering questions, resolving issues, and ensuring timely delivery
* Preparing bills of lading and delivery receipts, maintaining accurate records, and ensuring compliance with regulatory requirements
* Maintaining excellent communication with external and internal customers, as well as interline companies, to build strong relationships and drive business growth
* Participating in cross-functional teams to improve processes, resolve issues, and drive business outcomes
* May be asked to assist with payroll, data entry, freight reports, driver collect reports, billing, and filing
**Key Skills and Qualifications**
To succeed in this role, you'll need:
* Excellent communication and customer service skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
* Experience working in a fast-paced environment, with a proven track record of handling high volumes of phone calls and resolving complex issues
* Strong problem-solving skills, with the ability to think critically and creatively to resolve customer issues
* Proficiency in Microsoft Office Programs, including Excel, Word, and Outlook
* Excellent keyboarding skills, with the ability to type accurately and efficiently
* Ability to work independently and as part of a team, with a strong focus on collaboration and communication
* Experience working in a logistics or transportation industry, with knowledge of freight operations and regulations
* Ability to adapt to changing priorities and deadlines, with a strong focus on time management and organization
**Benefits and Perks**
As a valued member of the arenaflex team, you'll enjoy:
* Competitive weekly pay, with opportunities for advancement and career growth
* A comprehensive training program, designed to equip you with the skills and knowledge you need to succeed
* A positive and people-centered work environment, with a focus on inclusivity, respect, and continuous learning
* Modern facilities, with state-of-the-art technology and equipment
* Opportunities for professional development and growth, with a focus on empowering you to reach your full potential
**Shift Availability**
We're looking for a part-time Customer Service Representative to work a regular schedule of 8:00 AM - 1:00 PM, Monday through Friday.
**Starting Pay**
The starting pay for this role is $18.00/hour, with opportunities for pay increases based on relevant industry experience.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for problem-solving and a drive to succeed, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you!
Apply Now
**About arenaflex**
arenaflex is a leading provider of innovative logistics solutions, dedicated to empowering businesses to thrive in an ever-changing world. Our team is passionate about creating a positive impact on the communities we serve, and we're committed to fostering a culture of inclusivity, respect, and continuous learning.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our dynamic team on a part-time basis. As a key member of our Service Center, you'll be responsible for providing exceptional customer service, resolving inquiries, and driving business growth. If you're a customer-focused individual with excellent communication skills, a passion for problem-solving, and a drive to succeed, we'd love to hear from you.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Assisting customers with a variety of inquiries, including freight pickup requests, rate quotes, hot shipments, shipment tracing, and appointments or special requests
* Collaborating with the Service Center Manager and Account Managers to resolve customer issues and improve service delivery
* Providing assistance to Drivers, including answering questions, resolving issues, and ensuring timely delivery
* Preparing bills of lading and delivery receipts, maintaining accurate records, and ensuring compliance with regulatory requirements
* Maintaining excellent communication with external and internal customers, as well as interline companies, to build strong relationships and drive business growth
* Participating in cross-functional teams to improve processes, resolve issues, and drive business outcomes
* May be asked to assist with payroll, data entry, freight reports, driver collect reports, billing, and filing
**Key Skills and Qualifications**
To succeed in this role, you'll need:
* Excellent communication and customer service skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
* Experience working in a fast-paced environment, with a proven track record of handling high volumes of phone calls and resolving complex issues
* Strong problem-solving skills, with the ability to think critically and creatively to resolve customer issues
* Proficiency in Microsoft Office Programs, including Excel, Word, and Outlook
* Excellent keyboarding skills, with the ability to type accurately and efficiently
* Ability to work independently and as part of a team, with a strong focus on collaboration and communication
* Experience working in a logistics or transportation industry, with knowledge of freight operations and regulations
* Ability to adapt to changing priorities and deadlines, with a strong focus on time management and organization
**Benefits and Perks**
As a valued member of the arenaflex team, you'll enjoy:
* Competitive weekly pay, with opportunities for advancement and career growth
* A comprehensive training program, designed to equip you with the skills and knowledge you need to succeed
* A positive and people-centered work environment, with a focus on inclusivity, respect, and continuous learning
* Modern facilities, with state-of-the-art technology and equipment
* Opportunities for professional development and growth, with a focus on empowering you to reach your full potential
**Shift Availability**
We're looking for a part-time Customer Service Representative to work a regular schedule of 8:00 AM - 1:00 PM, Monday through Friday.
**Starting Pay**
The starting pay for this role is $18.00/hour, with opportunities for pay increases based on relevant industry experience.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for problem-solving and a drive to succeed, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you!
Apply Now