Experienced Customer Service Representative – Pacific Time Zone Hours

At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business growth and foster long-lasting relationships. As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive the highest level of support and satisfaction. If you're a customer-centric professional with a passion for problem-solving and a knack for building strong relationships, we want to hear from you! About arenaflex arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market.With a commitment to excellence and a passion for customer satisfaction, we're constantly seeking talented individuals who share our vision and values. As a customer service representative at arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional experiences and driving business growth. Key Responsibilities As an experienced customer service representative, you'll be responsible for: * Responding to customer inquiries received by phone, email, and fax, and documenting interactions in Salesforce.* Providing expert recommendations on standard product (VBS) solutions, pricing, and information-related complaints. * Proactively interacting with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit teams to provide quick responses and resolve issues. * Maintaining and growing business at existing and new arenaflex accounts through proactive engagement and relationship-building. * Recommending, quoting, sampling, and selling VBS products to meet customer needs.* Documenting opportunities where VBS products don't meet customer requirements and transferring customers to the arenaflex technical community for further discussion. * Processing orders from receipt to delivery and invoicing, including entering new orders, verifying accuracy, and processing changes and cancellations. * Monitoring open work orders and expediting as needed to ensure timely delivery. * Notifying customers of late or problem orders and offering VBS product alternatives to assist with resolution.* Resolving customer-specific freight and logistics issues through consultation with arenaflex shipping departments. * Utilizing the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders. * Resolving information-related customer complaints and implementing corrective action, confirming resolution and corrective action with customers via established arenaflex guidelines. * Handling complaints related to pricing mistakes, order entry errors, and customer accommodations.* Proactively engaging assigned accounts through phone and/or email contact to understand business applications and uncover missed opportunities. * Assisting with order entry overflow for repeat orders and standard price quotations overflow. * Entering new customer information and contributing to customer service improvement teams as required. Requirements * Bachelor's degree or equivalent business experience. * 1-3 years of previous customer service experience, preferably in a manufacturing environment.* Experience using an ERP system is highly preferred. * Excellent customer service skills, verbal and written communication skills, and ability to learn quickly. * Troubleshooting and problem-solving skills, with the ability to work under pressure and adapt to changing situations. * Collaborative team spirit, with a focus on building strong relationships and driving business growth. * Proficient in bolthires Office Suite, including Excel, and experience using Salesforce.com is a plus. Work Environment and Culture As a remote customer service representative, you'll work from the comfort of your own home or office, with the flexibility to manage your schedule and prioritize tasks.arenaflex values work-life balance and offers a range of benefits and perks to support your well-being and career growth. Our dynamic team is passionate about delivering exceptional customer experiences and driving business success, and we're committed to creating a culture that's inclusive, supportive, and fun. Compensation and Benefits arenaflex offers a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive health insurance * 401(k) retirement plan with company match * Paid time off and holidays * Professional development opportunities and training * Flexible work arrangements and remote work options If you're a motivated and customer-focused professional with a passion for problem-solving and relationship-building, we want to hear from you!to join our dynamic team and take the first step towards a rewarding career at arenaflex.